Our stay at Courtyard Arlington Crystal City was made enjoyable by several factors. Firstly, the location was ideal for our layover, providing easy access to the airport and nearby amenities. The hotel's cleanliness was commendable, with well-maintained facilities and rooms that met our expectations. The staff were incredibly friendly and helpful, ensuring a welcoming atmosphere throughout our stay. Additionally, the shuttle service option offered convenience for travelers, making transportation to and from the airport hassle-free.

Despite the positive aspects of our stay, there were some drawbacks, particularly concerning the shuttle service. While the option for shuttle transportation was appreciated, our experience with it was mixed. The wait time for pickup exceeded our expectations, with a delay of over 40 minutes due to infrequent shuttle runs. Furthermore, the restriction on shuttle service operating hours, not starting before 5 am, proved inconvenient for our early morning flight, requiring us to seek alternative transportation to the airport. This inconsistency in shuttle service reliability was the main downside of our otherwise pleasant stay at the hotel.

The facility was exceptionally clean to the point that I did not even have to use the cleaning supplies I had packed. I did not have to ask for extra towels or bath cloths as there was an adequate supply available for my stay. Also, the staff and other employees were very friendly and helpful. The property was also conveniently situated which made it easy to get back and forth from our engagements.

I have no dislikes about this property.

Close to airport but quiet

Did not disclose $50 a night incidental/ security fee. Refunded if not used. Breakfast not included as advertised.

Extremely clean and close to the airport. Has an airport shuttle available, Starbucks, and breakfast 🥞. Truly wish I could’ve stayed longer. My room was absolutely beautiful and the bathroom was stunning overall gorgeous facility.

What’s not to like?

Convenient to Reagan airport with shuttle service. Hotel was clean modern and comfortable. Would recommend

The hotel was clean

They charged me $45 to park in their parking lot for one night.

Easy check in. The staff was very kind. Shout out to Tony for putting up with shenanigans.

I wasn’t aware of the fact that I booked parking through WAY.com. But was told it couldn’t be paid for using WAY while staying at the property. Front desk was very accommodating.

Room bathroom was nice Bed was nice

Cost of the parking wasn’t the same as what the site said, the additional charge they hold for damages is pointless, the place wasn’t that clean, walls are super thin, breakfast was crazy expensive

Proximity to the airport.

No airport shuttle before 5 am

Location was good

The personalities of the staff Harsh and not that kind or supportive to people from out of the country

Parking is rediculous priced won’t come here agsin

Staff friendly & cooperative.

N/A

The room was clean and the staff were helpful.

I didn’t like that I had to pay the full price for parking after arriving after midnight and would be leaving by 1100 the next day.

部屋が清潔でサイズ的にもうごきやすかった

ホテルの予約をした額と支払いの金額を確認したところ相違していた。チェックインの際支払いしているにもかかわらず 担当者からは事前金の説明や金額の相違については全くなかった。領収書の発行もしないため確認できない。 また、ビールを購入した際、部屋に栓抜きがなく再度フロントまで行ったところ、料金支払いを疑われ領収書を見せて納得したが領収書は申し出しないと発行しないらしくずいぶん横柄な対応だと感じた。前払い金の処理はまだ行われていないため速やかに処理してほしい。

The beds were very comfortable and the shower was great. The shuttle to and from the airport was very dependable and drivers were super nice.

There was no free coffee or water in the lobby. We expected better for what we paid. Next time in DC we will look for better value for our money.

Almost everything

My last night a man wriggled the handle of my door. I looked out the peep hole and he quickly walked away. The hotel did send a security guard.

Clean. I liked that the garage was closed off so you didn’t have to worry about your car

Food is horrible

Convenience and proximity to the conference.

The rooms were filthy, bathrooms were not clean, the ceilings were in disrepair and the room had an odor and there were bed bugs.

Room was fairly nice, although dated. Liked the shuttle to the airport, and the location was close.

Air conditioner made a noise, toilet ran on and off all night. We got in after 22 hours of travel, so just went to bed. Got up in the AM to make an early morning flight, and went down to the lobby to get coffee. Was told that it would be $4 for small. Paid over $300 for room. I know it is DC, but still...

the convenience parking structure and the shuttle

Comfortable room, clean and quiet. Perfect location to airport for a very early morning flight. Enjoyed the bar and lounge. Check in process was simple.

A little understaffed in the bar/lounge area, but the folks working in there were friendly and hard-working.

The property is very clean, great friendly and courteous staff. The rooms are big, clean and the bathroom and shower are beautiful.

Quality of Marriott is reliable Clean!!

Everything was great!

Nothing I didn't like.

It was in a good location. It was well.

When I had my breakfast, it took too long