The room was confortable and clean...the beds where confortable enough. The windows opened a bit and were not fully locked in. We requested a late checkout, they gave us until 1pm..

Where to start. Stayed on August 9th-10th 2023. 1. Price, I paid $527.00 for ONE night, there was a convention in a place that's normally 250-300. 2. Check in, they could not find my booking.com prepaid reservation, it took one hr. but the lady, who was very pleasant and nice finally figured it out. I was told the incidental deposit was $30.00, gave them my debit card and all set...(so I thought) 3. The main hallways smelled musty 4. Next morning, at 9am, all of the sudden a jet plane is roaring over the hotel, and woke me and my wife up, not in a nice way either. There was also an airshow going on in a nearby airport (obviously I'm not faulting the hotel, but I'm making a note so that you as a prospective guest can be informed of such things) 5. Checkout......we looked at my bank statement and that $30 charge for the deposit? They charged me $500. When I complained I was told that the system charged us because they hadn't received their payment from booking,com but not to worry that they would fix it.... I said ok and left.... the next day I check the bank and instead of refunding me the $500, they hit my card again for $550!! now I'm out $1050!! I called the hotel and they said that they would fix it....next thing I know they refund the original charge, but only sent $495.00 and the second charge is still there. At this point I called my bank and disputed all the charges to get my money back.....I do NOT recommend this hotel at all.

Disappointed the pool was not open!

Exceptional

None

The beds were comfortable and the room was clean. The breakfast buffet was fantastic.

The pool was disgusting on our first visit and then closed on our second visit (probably for good reason).

The breakfast was good but it finish at 10 , is to early for us

The staff was working making a lot of noise also speaking loud at eight o'clock in the morning also the maintenance guy came at eight in the morning to repair the toilet

i had a early flight and had to leave at 4 am but there was no coffee in the coffee area which stinked.

The breakfast was fine, but the staff was exceptional! I’ve stayed in many hotels, motels, and boutique hotels from five star to three star, but the counter staff at this hotel were the nicest people I’ve ever dealt with!

nice room easy to find location, friendly staff , close to where i needed to be

wished the room had a bath tub not just shower.