It was conveniently located. The day staff were helpful.

When the room I paid for wasn’t available, the night reception said it wasn’t his problem and nothing he could do about it. My 6’4 15 yr old ended up having to sleep on 2 chairs facing each other with an ottoman in between.

It’s very clean and large room for a groups of people, it even have a go through door which is good for families.

I don’t like the idea for their breakfast, I wish they make clear of the breakfast family for groups. For breakfast they only offer 2 adults and 1 child package only despite of all adults in the room and it’s disappointing.

Nothing much, except that there was a microwave

Very noisy, Noisy air conditioner. Loud noises at 4:30 am every morning. Paper thin walls. You can hear folks showering, talking.

The suite that I rented out was nice. Some staff members were really helpful and some unhelpful and had attitude.

There was throw up next to the hot tub area that was not cleaned after we mentioned it to the staff the next day, the hot tub was out of service. The elevator didn’t work for a moment, so we had to catch the stairs to the fourth floor, however, there were no issues after.

Convenience.

Paying for parking. That’s ridiculous when it’s an outside lot.

They had the best French fries I ever had.

Overpriced and bar closed early.

Rates & close to Universal Studios

All ok

It was very clean. Convenient, and large parking lot.

Staff was not very welcoming 😕 No breakfast unless you pay for it....with the high cost of the room, they should at MINIMUN offer some kind of continental breakfast. The room was not nearly as large as the pictures on line. Bathroom didn't even have an exhaust fan, so when you exit the shower, get ready to sweat. A bottle of water cost $4.00...what in the world! That was unreal. No complimentary items, such as soap, lotion, mouthwash, shower cap.... Nothing was left in the bathroom, except one very tiny bar of hand soap and a roll of TP.