Clean and quite and peaceful

N/a

Clean, spacious rooms

Nothing

Close proximity to all of the festivities, clean, courteous staff.

Room was too small

The front desk staff although they were slammed was friendly and greeted each person.

We were charged one fee on the site and a additional fee at checkout.

Staff was pleasant

I had to switch rooms 3 times. The first room, the TV, didn't work. The second room smelled like housekeeping tried to febreezed cigarette smoke out of the room, but it didn't work. The last and final room was damaged and falling apart. Half the closet door was missing. The wallpaper was falling off, and the bathroom was no good Not a very comfortable stay. Would not stay in this location again.

Location

Horrible and unhelpful night audit (Darren) and reception staff who argued that we didn’t have a booking despite showing her a booking confirmation for two rooms.

Breakfast

I had to change rooms 3 times and my room went from 370 something to 410 .

I am slightly disappointed by the night audit’s (Darren) crass attitude when woke up at 2:00am to go downstairs to tell him about the noisy aircon. Whilst he offered to move us, he showed no empathy and he was just not nice about the way he communicated. I also booked Saturday night/(1 night/2 rooms), which they told me could not be found in your system on arrival despite showing the person at the front desk my email confirmation of my booking. This lady was totally unhelpful and this was the same person that checked us in the night before who I had informed the night before that I wanted to book a second night. She specifically advised me to get back on booking.com to do the booking, which I did. But she became unhelpful when we turned up on Saturday night with our email confirming our booking. She later explained that my first and last name were transposed hence why she couldn’t find our booking. Personally, I can’t see how that would have happened because I used my captured session on my computer to complete the Saturday booking. She wouldn’t give us Booking.com’s number to call us so we could resolve the issue directly with them. She enjoyed it as we walked away from her not knowing if we were going to get a room for our boys. Horrible mean service I’d say.