At first it was wonderful but when it came to anything we needed like towels or clean sheets and even a plunger we literally had to multiple times.

The manager was very unprofessional and actually lied, when I was promised maintenance I never received it. Our toilet got backed up and we plunged ourselves after asking for 3 days for maintenance to take a look and then once it overfilled I had to buy my own cleaning supplies. We walked to a nearby McDonald’s for a restroom because no one at the desk told us there were restrooms in the lobby, and they knew we were walking! We waited an entire day for a maintenance man to come and never saw him and they had no rooms available to move us and when the toilet overflowed at midnight we couldn’t check in anywhere else that late. We were promised a refund and then denied it when we asked about it at checkout. I have never been treated so poorly by any manager ever. If management was replaced I would’ve had no complaints I’m sure.

Linda, the receptionist, said my payment through booking.com wasn’t showing. I even showed her on my American Express app as well as called American Express and had them confirm the payment. she threatened to call the police and made us wait until 4am for us to get in our room. the worst ever do not go here.

Linda, the receptionist, said my payment through booking.com wasn’t showing. I even showed her on my American Express app as well as called American Express and had them confirm the payment. she threatened to call the police and made us wait until 4am for us to get in our room. the worst ever do not go here.

The room was nice

We checked in at 1 am. The receptionist “couldn’t find” my reservation that was booked online and paid for. We didn’t get to our room until after 2 am. Terrible experience. Definitely will not be back.

I like the rooms and the space. I like the location it is close to a lot of restaurants and things to do.

I like joint rooms and they don't have many of them

The pullout beds mattress was too thin.

The room was clean and spacious! The staff was friendly and hot breakfast was available the next morning!

The indoor pool water was a little cloudy.

it was convenient to 95

the beds were very uncomfortable and the walls were paper thin with noisy neighbors

Everyone enjoyed the breakfast. But there were no gluten free options and I literally staved all day as I was unable to find food anywhere.

No gf breakfast options

great location. very nice staff

has been updated but bathroom could use a deep clean

The bedroom and living area separated. Full size refrigerator

Breakfast didn't have a variety

everything I loved! The staff was friendly the hotel was so inviting. The entire lay out was great every room had a view if the indoor pool! The hotel was an open layout you can look down/up & it’s all hallways on the inside GREATEST hotel I’ve seen in a long time💜💜

The only thing I didn’t like was what I witnessed at breakfast! I must say this was the best offered breakfast I’ve seen dine b4 Covid! They hired a new greeter/ Helper for Breakfast. I didn’t get her name but I was there on the 21/22 of dec. I met her on the 22nd & she was very kind & efficient! The Belgium waffle makers were great the batter machines the dispenser broke. The front desk manager said it’s not broken the batter is cold.🙄 broken he fixed it but not until after he was rude to this nice lady who just started that week and she was so nervous about him talking down to her a little. She needs the job & said oh great at 66yrs old it’s hard enough to find a job now I have this problem. all she did was clean the mess that was there & was going to charge the batter & 😳😳 she did not deserve to be told to clean up don’t do that now, it’s not broken 😱😱 I’m glad it was just me that heard it she was mortified she just needs to work & at 66yrs old she knows how to run a small breakfast and help everyone with whatever they needed. I hope they treat her with respect one day they’ll be 66 & need to work! So Sad to be embarrassed. 🥺