Luxurious rooms, lovely water views with live fires, great baker service that drops and picks you up from town, very friendly and helpful concierge service

Our room was a long walk from the elevator

Everything other than price for valet.

Beautiful hotel and spacious rooms and exceptional staff. Love everything about this hotel.

That i couldn't stay longer

beautiful location

over priced for what u get ..

we received Prosecco & strawberries in our room for our anniversary. lovely hotel & nice staff. couldn’t fault it really.

only issue is you can’t see Bay from hotel pool.

I really enjoyed the room, location and overall service. Pool and service there was great. The food at Blend was very good.

Requested decaf coffee three times in two days: never got it. The meal at A&O restaurant was extremely disappointing and overpriced for the amount and quality.

location

advertises in booking.com as 5 star hotel but actually staff say we are a 4 star hotel and everywhere else online it is advertised as 4 star

The food is always good and the room service staff was wonderful!

I stay at Balboa Bay Resort often. This time there were so many issues. They gave me a room on the Club side. It was ground level (not necessarily a bad thing). BUT the air conditioner would not cool the room down even though it was running the whole time (I called for a standup fan which I did receive), the water was rarely hot (the morning I checked out, the water was completely cold so I could not shower!!), the grounds keepers came right up on my patio to use the leaf blower WHILE I was sitting there in my robe drinking my coffee AND one morning I woke up to a bunch of trash on the patio so obviously other people were hanging out on my private patio (which is unacceptable)....

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Room overlooking street and valet. Horrible restaurant service. My granddaughter had to go three times and ask for her Shirley Temple. The waiter never came back to ask how our food was or if we needed anything. It was as though we were an inconvenience to him. Put us way in the back with no other guests. Horrible. Will never visit or recommend your resort. The front desk staff was incredible. Porter was excellent. Pool area service was great.

location

needs a refresh in common areas aka pool and cabana

The cleanliness but housekeeping is a little slow but does their job well

Not having a EV charging station on site

Food, service, and staff were all exceptional!

property is lovely, room was noisy, particularly room above

nothing but noise