Clean and comfortable

The pool temperture was perfect

The door slam very loudly and wake us up.

Enjoyed time in the pool and jacuzzi.

Breakfast was basically no breakfast. If you call muffins and bagels with no cream cheese a breakfast.. cheapest cereal for kids it’s not an option too.

The staff was friendly and the manager Shameka Farmer gave us a courtesy due to the issue we had.

The hot water wasn't working and the desk allowed us to check in, even though they knew that was the issue going on at the hotel! We spent $220 and it was NOT worth that price for one night, especially with no hot water, working!

The room was big and the shower was nice. Check-in was smooth. That's about all that I can say

This hotel used to be great, but the quality of service has gone downhill. - The so-called "breakfast" was frozen sandwiches you had to microwave yourself. It used to be a full hot buffet. I don't know what happened there. - I paid for the most expensive room type and my view was a WALL—the back of the hotel sign, covered in pigeon dung. - I messaged the hotel multiple times requesting that they set up the sofa bed before we arrive, and they never responded. My request was not filled. - The sofa bed had no sheets and I had to request them. Linens and pillows were stained. - Housekeeping never came by on our three days there. I'll look for other accommodation next time I visit Carbondale.

Breakfast

The room flooded due to a leaking tub. There were bugs in the room and the door’s slammed very loud. Staff did not rectify the issue.

The breakfast was decent.

It is a non smoking facility so no smoke smell but allowed pets. There was definitely a pet odor.

Breakfast was incredible, facilities were great and the staff were all friendly and accommodating.

Our bath tub had a small amount of rust, but everything else was excellent.