Needs better variety of foods. Everyone doesn't eat pork!

The unexpected fees applied upon check. I still have not received the full amount back on mu card

everything

nothing

staff

n/A

the layout of the room was beautiful

unfortunately my stay was during renovations

Safety, friendly staff

They initially put us in a dirty room, but quickly changed it when we told the front desk, the pool was a little dirty

It was nice and clean

NA

The location was perfect. The price wasn’t bad for the location it was in on a holiday weekend, but you get what you pay for.

The bed spread had yellow stains, and there were black marks and hair on a few of the pillows. When I asked for the bed to be changed by calling the front desk the attendant told me I could come down and get new sheets to change it myself. There were no towels at the pool, you had to go to the front desk to ask for one. There was hair inside the tub stuck to the shower curtain. There was mold inside the closet where the AC unit was held in the room. The toilet kept running non-stop. And it would have been great to have a door to the bedroom in the one bedroom suite with the sleeper sofa. I booked the room for 2 adults and 2 children, but there were only enough towels for 2 people. When I asked the front desk for extra towels, they said they didn’t have anymore. The sleeper sofa is barely a full-size, it was more like a twin size so the kids were very uncomfortable! They went down for breakfast Sunday morning at 8 am and there was nothing but cereal, juice, and muffins. I chose the pay at the hotel option, but I used my debit card to secure the room. My husband decided to use his credit card to pay for the room instead. We went to check into the room at about 3:05 pm, but the hotel charged my debit card at exactly 3 pm without me even checking in first. And they are still holding the entire amount of our stay on my debit card even though we’ve checked out and my husband paid with his credit card. Not to mention the had a whole wing closed for mold. Definitely will not be staying here again.

clean room, nice staff, good breakfast

some other guests were loud in the hallways late into the night

Everytime i ask for clean towels they always said they were out. my room was almost 90 degrees with no air. front desk person wouldn’t even put us in another room or come up and see what we were talking about. not to mention we had to buy a fan just to stay cool

Friendly staff , fresh breakfast

Needed more service karts for baggage 🧳 to be carried to and for rooms