It was okay

My room had roaches and was promised a discount but never received my money.

Room was clean, smelled good . Bed was comfortable.

Nothing, it was fine.

Everything it’s ok

It was a good location we was on ground floor and people above us was really noisy

We had to work on tv every time we cut it on. The first night called office but time maintenance got there we had it fixed. Bathroom door needed to be worked on it was hard to shut

No breakfast, just coffee. It was close to the beach and restaurants. Very friendly and helpful assistant manager.

Dirty floors. Leaking toilet. The TV remote wasn't working properly.

Assistant manager was friendly

The room was super nasty, the floors really. My 10m old couldn't even crawl around because his legs and feet whatever body part touched the floor was black!!!

The close proximity to a lot of activities

The furniture had rust on it and we didn’t get the WiFi password

The location is in Gulf Shores, a desirable destination, and it was on the low end of the price range, so within reach of someone budget conscious. I picked the place based on price.

When we drove up, there were police cars in the parking lot. If I hadn't already pre-paid, I would have kept driving. Police were evicting an unruly guest, which I guess is better than having to endure continued unruliness. The bathroom door was broken in Room 219 where we stayed. It appeared that someone had struck the door with a fist or some blunt object. When my husband started to make coffee in the room's coffee maker, he discovered that a previous guest had poured coffee back into the reservoir and left it there. Housekeeping had not cleaned it. We booked for two adults and two children, although only one child stayed with us. We were provided only two towels and a hand towel. Most concerning is the structural integrity of the second floor. My husband noticed that part of the exterior concrete has settled and pulled away from railings, leaving a gap. At checkout, I asked for a printed copy of the room charges as a receipt. The desk clerk refused, saying she couldn't print anything, as I had paid through a booking service. She said that she couldn't tell me how much the charges were, because I paid through a booking service. I understand that there is an online checkout option. However, it is reasonable for a guest to want to review the bill at checkout to make sure that it is correct.