Breakfast had good options, loved the gluten-free bread. The bed and pillows were super comfortable. It was close to major shopping areas which was my trip's purpose.

Clean attention to detail

Did not have my handicapped room on reservation as I booked handicapped room in BOOKING.com with roll in shower!!!! Not happy about this issue with booking Been using BOOKING for 15 years!!!!

gutes Hotel

I made a coutesy call to your property because we were not able to stay the night. I spoke with a hotel front desk staff that informed me i would have to call Booking.com for a refund. I told her that the booking was non refundable but we were just alerting them so that they could fill the room. She charged us for the room. So we were charged twice for the same room. Monday, April 1st, i called the hotel back to tell them the mistake on their part. I got a hotel front desk staff named Marco. He would not let me talk, he treated me like i was stupid and wouldn't allow me to speak. Then, when i insisted he let me talk, he hung up on me. I called back 3 TIMES, he kept hanging up on me, When i asked him is last name he wouldn't give it to me.

Size of room. Quality and choice of breakfast.

No microwave in room.

breakfast was great

not enough French creamer

The staff was kind and attentive. I paid for a suite with 2 queen beds and a sofa via booking, and when I got there, they offered just a standard room . I paid through booking, and I couldn't get a refund at the hotel because I made a reservation via booking. The standard room was cheaper than the suite. I paid more.. The good thing was the breakfast. It was so good and free as well. The chocolate waffles were delicious. The hotel is under renovation right now.

Pet friendly, breakfast was included

Dated room , cold water in kitchen area not working, live roach in my bathroom