The staff was really nice.

The bistro was never really open, as a result I had to buy some noodles. One of the noodle packages was defective so I put it back just to grab one that was also defective although I didn’t know until it was too late. I took it out to eat and the package disintegrated I’m my hands and the noodles landed on my thighs giving me second degree burns. The room was also very damn for the majority of my stay. Some drunk people banged on my door at almost 3 in the morning and one of the male employees asked if they could join me in my room. The toilet sheets slammed every time you put the seat down so loud I could hear any time the nest room used it. The showers while nice we’re not cleaned great when I checked in. The tv would go to the homepage out of the blue and I had to unplug the light in the room under the tv or it wouldn’t turn off. Even using the switch. I honestly wish I could get a portion of my money back. I don’t think I’d stay here again unless I absolutely have to.

Front desk said place was sold out. Looked on booking.com and there were plenty of rooms available??

Front desk staff

Great location with easy access to Bank of America Stadium and Uptown!

The rooms on level 1 are TERRIBLE! Our room was so humid the sheets, walls, your phone, etc. were wet from condensation! Staff didn’t seem to believe us since they checked the room after we had to leave air on 65 to help clear out the humidity !

The towell guy

Hour long wait to check in Fridge in room did not work Ice machine on floor did not work

Everyone was very kind! The cleanliness was superb!

everything

some bug bite me in bed

they don’t clean the rooms daily

The food at the bistro was horrendous

Did not eat.

I booked this hotel thinking it had a bar at the bistro. When I saw your hotel on line, it showed a mixed drink in the picture. Only to be disappointed.

The location

The cleanliness

Clean the bathroom shower an mirrors more

The fact my room was giving away without me being notified. And I was told I should’ve been there by 3 in order to get a room but I made reservations 2weeks before it was time . So I had to call around and drive to fort mill sc for a room

exceptionally: nothing. I am quite tolerant but this was too much deception

Never answered my question about the shuttle before I arrived. The cleanliness of the room, common areas, and outside was not at the level of a Marriott name. My neighbor had the TV on all night, I could hear it very well they should work on sonorization for a hotel supposedly recently renovated (according to their website) Option for dinner exists but is quite limited and quality very average. Cherry on the cake, when I showed up for Breakfast 7;30 it was closed. I asked the receptionist (hard to get her looking in my direction) and was answered "The guy in charge did not show up". nothing more, not a sorry, not an option...just does not care. knowing there is nothing around. Indeed in my top 5 of the worst hotel experience...and I travel a lot.

I liked that the staff was nice and welcoming when we arrived.

I didn’t like that we woke up continuously throughout the night with a mouse in our room stuck in a box. We did not receive a refund nor phone call from the manager after leaving.

Staff was great, but didn't get to stay at the hotel because there was zero rooms and the system didn't properly reflect this.

The fact that I spent $60 in Ubers to and from this hotel only to be informed there are no rooms and the system has an issue. I was refunded as expected, but had to book another hotel and spend more money traveling to another facility.

Nice towels and comfy bed

Bathroom floor was covered in hair. Shower dirty. Carpets not vacuumed. Lots of people loitering around cars outside.

it’s so pretty 😍

I liked everything!

Loved the room and the ambiance.

I wouldn't change a thing. Everything was great.

The convenience of the shuttle to CLT airport was the best part of my visit. The driver was prompt and kind.

The elevator was out of service. My room was on the 1st floor which felt like a basement. It had low ceilings that looked to be cracked from water damage. The baseboard and bathroom were also in disrepair. The pillows were of poor quality and there was no way to control the temperature of my room Consequently, it became very stuffy overnight. Around 4:30AM, someone started tapping on the doors nearby which disrupted my sleep.