Location and it was clean.

The bed was terrible. Not comfortable and made lots of noise when you turned over and got out of it. I called the front desk but they didn’t do anything to help. We were there for our 16 year anniversary and if we could have afford to leave and get a different place we would have. You could hear every sound in the hallway and from the room s next to ours. It was after 1:00am before we could go to sleep one night due to the people in the other room. We will never stay here again and will not recommend the hotel to anyone.

The location

Everything else.

Our little guy enjoyed an evening swim and the location is nice

The room could have been cleaner

Location

The 2 gentleman that was working when we checked in was very rude! Not friendly at all. The room was out dated and the carpet was disgusting. We didn't even take our shoes off thats how nasty the carpet was. The room smelled like stale cigarette smoke and our room was suppose to be a smoke free room.

We enjoyed the Pool and location was good. Service could be better

Service could be better

I loved the pool and the Staff. They were very helpful and kept smiles on their faces.

It was kind of loud. Need better insulation in walls.

Very clean

N/a

Location is fantastic 👌 . Very roomy . Balcony incredible.

They are in process of remodeling ( which is a good thing ) . Room had trash left over from previous guests

The pool is great

good location

Location. Was very close to everything we wanted to do.

Staff was very hesitant to give us extra towels when we needed them, we had to ask 3 times. The walls are pretty thin so you can hear just about everything that goes on, on either side of you.

the water slide

The cleanliness and a lot of the games in the game room did not work. Only one elevator was also annoying.

nothing

smelled bad. mold growing in coffee pot. shower wouldn’t work. ice maker didn’t work. dumpster in handicapped parking.

the pool and jacuzzi tub in the room.

all the construction

The room was clean and well maintained. The kids really enjoyed the pool and slide. The location is convenient to a lot of the attractions. The discount at the Woodfire Grill is nice also when staying at the Grand Smokies Resort or you can walk next door to Cracker Barrel.

It was a bit inconvenient dealing with the construction that is going on in the main lobby. One day the main lobby was blocked off and had to use the service elevator. They do still only have the 1 working elevator in the lobby. Hopefully repairs to the other are included in the renovation. Going outside to get to the pool was a bit cold in the evening also. I'm sure that after the renovation, everything will look wonderful.

The location of the property was awesome. Close to everything in pigeon forge. You also get coupons for breakfast for the restaurant across the street.

We have stayed at this hotel several times but unfortunately now this facility has cockroaches. The lady at the desk said she would inform housekeeping, but housekeeping alone cannot eliminate a bug problem throughout the building.

The location, the jacuzzi in room, clean, good parking, layout of the room, has an indoor pool that’s open till 1:00am.

Our first assigned room, 3034, had bed bugs in the bed when we went to lay down. called front desk numerous times and got no answer. We took one of the bed bugs (alive) down to the front desk (around 12:30am) and showed the man at front desk. He didn’t seem concerned and just said he could find us another room but all the rooms were full and there were no jacuzzi rooms available. So, he put us in a room with a kitchenette (we didn’t need) and that’s it. we stayed awake the rest of the night hoping there were no bed bugs in THAT room. I felt we should have been compensated because we didn’t get a jacuzzi room like we had. We could have went around telling the other guests about the bed bugs but we didn’t. So, up until then it was a really good stay and then it was ruined by an inconsiderate male employ, room unlike what we had come their for (Valentines Day in a jacuzzi), and no compensation for our inconvenience and fear of carrying bed bugs back to our home.

Location was great.

The room they put us in was dirty there was packets of condiments on the floor next to the refrigerator, crumbs,and dirty blanket on the bed. It also had a horrible smell. So we had to go back down and request a different room. The second room smelled good and was clean.

We always stay for the indoor pool with slide kids love it.

the pool n game room

liked the pool, staff & location, hot showers.

nasty floors, smelled like old beer in the room had to air it out, stains on furniture & blankets.

Only one working elevator.

location is great.

elevators almost took us out. and the indoor pool was a tad cold for our 4 year old and 18 month old

Great for kids

Some of games in game not working

Everything, except the Fire Alarm,which was a busted pipe, nobody can control that. Awesome stay.

The location is within walking distance to many attractions & restaurants! The kids loved the indoor heated pool & slide! They also enjoyed the game room. The staff was very friendly & accommodating!

There was no breakfast. Hub enjoyed a cup of coffee in the lobby area.

There was a nasty spider in the bathroom floor. I killed him, of course. The lamp shades were full of dust. We enjoyed the fireplace in the room. A fire alarm (from low water reserve) screamed and we had to exit by stairs from our 4th floor room.

location

beds were uncomfortable