Clean and quit .

N/A

The unit was dirty, no one cleaned after the previous guests, we had to buy cleaning supplies and clean the unit, there were no house keepers:

The location, how spacious our room was, also how organized the check in & check out was.

A lot of stains on the carpets. We were having to kill a lot of flies in the room. Not sure if they were already in there, or if they just kept finding a way to come in. Killed maybe 10-12 flies.

The location and the quietness.

This place was completely filthy!! When I checked in and showed up (which was after 5pm btw). There was a lady there and I thought I went to the wrong unit. After realizing I was at the right place, the lady let me speak to husband (because she didn’t speak English) and her husband told me to come back in an hour and a half!!! Because they were still cleaning from a group that trashed the place prior to me getting there. I was livid! I showed back up to the office and was on the phone with Ashley because I called the after hours number as well. I let them know my frustrations as my son and I had traveled well over 9hrs and wanted to get settled for the evening. The director of operations and the check in girl (Shawna) were amazing! The director of operations refunded me a night back because of the inconvenience, along with some water park tickets but personally after staying there that still wasn’t enough. I know the cleaning crew did their best to clean, but if check out is at 10am and check in is between 3-5pm that was MORE than enough time to have it cleaned. The carpet was disgusting, and I found myself cleaning another hour after they left. Completely unacceptable! Also, the amount of flies in the unit was gross too. I easily killed between 8-10 during our stay and it made it difficult to sleep at night. It was just an uncomfortable stay and I didn’t feel clean during my stay at all. Would I recommend this place to another person? Maybe after someone in the office does a spot check to ensure EVERYTHING is cleaned in the unit and meets standards, but as of now absolutely NOT!! Also, while the staff was great.. I did not care for the individual I spoke with on the phone (Ashley). When I explained my situation, I found her to be extremely dismissive and condescending.. insisting that we grab some dinner while we wait for the unit to be done. UNACCEPTABLE and Ashley here’s a piece of customer service advice for you.

very well kept up my view and so very close to shopping talking with staff they are very nice

How clean and neat it was it had everything we needed

I didn't like how small the TV and the mattress was uncomfortable

Everything was great.

Pool closed early at 11. NO Gym