Location and cleanliness. Right next to our venue. Staff was very nice! Good location for shopping and food and activities. View was nice. Price was competitive for comparable hotels in the area. Sums it up.

The air conditioner in the room didn’t work so the room was hotter in the evening than it was at the time of our arrival. It was late when we returned. Too late to change rooms and the front desk said they could not offer a discount because booked through a third party (booking.com)

The place was incredibly clean. Almost too clean, if that's possible.

The bed was too hard. And the ac/heater.fan could not be turned off. Very noisy for sleeping.

location and view. lovely staff.

the sheets were too small for a shared queen bed.

the location is great. can walk to restaurants and stores.

The handicap rooms need a seat in the tub. made it hard to shower when you can’t stand in the shower

Position to Old Mill area is good. Comfortable bed

The shower head was blocked by scale and needs changing. Only a slow trickle of water. They love paper cups. I think they over ordered during Covid. Paper cups for jouce and coffee The breakfast is the worst I have seen. Basic. Basic. Received 2 messages from the Hilton group to wear masks. Hotel manager denies it came from them. Blamed Booking.com

Great Location. Walk to the river and Mill Shops... you can actually walk to Old Bend too. Good running path along river.

Mattresses - soft and unsupportive. Could not stay here again just because of this. Sad... cause we liked everything else. Strange - our room (340) was huge but felt to be missing furniture. there was this massive empty space which made it all feel strange. Felt like it was built to have a couch and coffee table but there was just a single chair in a massive open 13'x13' space.

Large, very clean room. Modern lobby. Location next to the Old Mill District is convenient.

Nothing really.

Location and friendly staff

Staff was friendly and helpful

price, shampoo & conditioner was too small

location and super clean

little high on price

Gorgeous hotel, great location, good staff. One bit of advice. Front desk told me there was no reservation in my name when I called to confirm even though I had received a confirmation HGI email. Very frustrating. My reservation was made with Booking.com and their support team worked it out with HGI — but it took precious time out of a very busy travel day. If you book here through a 3rd party, make sure to confirm your room well in advance. If there is any issue, you probably want to speak with the manager.

Excellent location! We did not need to use our car during our stay. There were plenty of stores and restaurants available and within walking distance. The hotel offers delicious breakfast -continental or a la carte- for a fee! I would definitely stay again.

extremely convenient for walking and shopping in the mill district

we had a king suite and for the price we paid as had a view of the roof

Breakfast was fine and the waitress was great. Good eview of Little Deschutes River Old Mill and the Three Sisters Mountains

Very high room cost also restaurant not open on Sunday evening

Lots of facilities, great location

the garbage disposal wasn’t working and my husband had to stick his hand in and found it was clogged with someone else’s rubbish (bottle tops not cleaned out), I thought it had a kitchen (esp for the $) but no stove, a dishwashing liquid dispenser that was empty so we had to buy a bottle, and 8 empty cupboards. We stayed for a while and needed to use the complimentary shampoo and conditioner but went to wash hair and realized it was two bottles of shampoo and no conditioner, had to go buy this too.