Location was good

Parking lot sorry, charged to park car,had trouble getting towels, toilet paper,was not ask if I wanted room clean

The fact it was beachfront.

There was sand in the beds. Found cockroach's in the room. Floor was not swept or cleaned because I had animal hair all over the place along with sand. Ice machine was always out of ice

Location of the room for my disabled husband and service dog was great. Beach was right across the road.

We extended our stay another night through booking.com and psid online. My husband went that morning to reupholster our room key. The receptionist said she had to have a card on file, my husband relied it already was from night before (my card=wife) and we booked through booking.com and already paid. She said there was no card demanding my husbands card then charged $317 dollars on it. I had to get up out of bed and speed the morning trying to straighten it out. They then put a hold on $317 but said it wouldn’t charge to my husbands account but will be held for 5-7 days. Receptionist kept saying we needed to call booking.com to get our money, I told her booking.com didn’t charge us $317. It was a terrible experience. We ended up having to leave and go back home because that was all the money we had for our mini getaway. It was very disappointing and I felt like they were trying to scam us.

I like that it was walking distance to the beach.

I didn’t get any cleaning throughout the week, I asked where I can put the trash in my room and was told they’d get me a large garbage bag. It was not Wyndham nice, the tub looked very dirty. Just remember you get what you pay for!

Staff and location

Everything else. Roaches, pics of bed bugs, Pubic hair in sheets.

Everything. The young desk clerk was Great!!!¿>

The first night we checked in using booking.com LaShonda helped us at the front desk and it was wonderful! Customer Service was superb! My husband is handicapped and we loved the convince! The air conditioner started leaking when we tried to turn the air down a little- it was chilly (I loved it, husband did not). We just asked for a couple more towels to soak it up and put air conditioner back where it was-it worked. And didn’t bother us at all because LaShonda was so nice! The second night we stayed was a horrible! My husband went to recharge the keys and the young girl at the desk wanted my cc card then told my husband it wasn’t valid! 1. My card had a couple thousand on it. 2. I had a confirmation number room was already paid through booking.com 3. She charged my husband $317. Dollars!!!! That was suppose to be our eating money! And my husband doesn’t have that kind of money being on disability! The girl then turned around and told him it’s not a problem because he’ll get his money back in 3 to 7 days!! Not a problem for who? And why did she demand his card? The booking was already paid for in advance through my name, my card with a confirmation! The manager was no help at all. She just brushed it off as a deposit??? What??? Who charges a deposit on someone’s 2nd night stay? It was terrible service from uncaring unhelpful people. If we wouldn’t of seen LaShonda as we left early (because we had no money for dinner) we would of given our stay a 2. But besides the day concierge and manager being terrible, the rest of the stay was nice. Might want to check if they are trying to scam people? Never heard of being charged a deposit for your 2nd night. Also the concierge originally told my husband to call booking.com to get his money back. Seriously? Booking.com didn’t charge us she did!

Your housekeeping staff is over worked, air conditioner flood.

The staff is friendly, but the facility is very old and it even smells weird

EVRYTHING is very old and need to be remodeled, it smells really bad, it even has mold on some rooms

Close to beach.. hot coffee

Nothing

Close to beach

Pay for parking and the bathrooms weren’t drawing properly

Good location. Right across the street from the beach and close to activities.

Parking was not great and you have to pay to park in the hotel lot...which was a first for me in all of my travels. Rooms were not the cleanest - mostly the floors felt Gritty and gross. Bathroom needs serious updates. The room was pretty small.

The location was right on the beach which was nice so that we could take the kids there before we got on our cruise ship

There were roaches everywhere including inside the microwave.

Well they make you pay to park at the hotel? That wasn’t explained in the booking instructions! Stayed at this place before when it was la Quinta inn. Same place? Nothing fixed including the elevator that was broke a year ago

Well they was trash of diapers by our front door of room. By the steps for 4 days no one if the staff cleaned it up. I will not stay here again!

Location to beach and restaurants.

Odor of rooms, cleaning of outside interior during our stay.

Convenient and location

Leaky bathtub faucet

location

sheets were dirty

The location

The room

Location

Renovations were the same but I saved money via Booking.com!

Nothing

I booked an ocean view. All I got was looking at the back of a Denny’s. There was a dirty sock in the sheets of my bed

Staff were nice. Location close to port

Floors were dirty, room smelled musty. Our suite got canceled due to air not working. You can see through air conditioner wall because it was falling out.

Very little. The only shining light for this hotel was the kindness the front desk staff showed my parents working with them on getting a first floor room because there were no elevators functioning.

It was very run down and understaffed. The rooms were not very clean and we didn’t have any towels in the room when we arrived. The online pictures and amenities did not meet our expectations when we arrived. For the price we definitely could have stayed somewhere nicer and where we felt safe. This hotel is not at all what we expected of a Wyndham hotel; would not recommend.