location

front desk checkout woman was rude, refused to give me a copy of my charges, refused to initial a printout with No charges for my stay.

location to event.

front desk staff was not helpful in solving a communication problem between the third party booking company and the hotel. when i contacted the booking company, they contacted the hotel by phone and said it was corrected. when i checked out, the error still existed and she said i could talk to the manager. i was on the way to the airport and had no time then to go through the problem again.

It was close to my mothers

We were given pee stained covers…. Asked for clean fitted sheets at front desk along with covers and was given so. However staff didn’t even apologize about the stains

Distance from Louisville was perfect

Very uncomfortable mattress

The staff was extremely rude and customer service was not great. My check in experience was good but things took a turn after that.

close to the conference center

na

the people were friendly and personally

If you have a problem you will be ignored and put off. They absolutely will not respond in any way. Not to messages or email. They absolutely will charge you. If you need to change dates for any reason they will ghost you and charge you the full price for the time you would have been there.