It was affordable and in a good location. There is a hot tub, and the room was comfortable if dated.

The handicap parking was further from the door than usual, and the parking lot shared space with the restaurant. It was difficult to find parking, and then we were blocked in during the morning when trying to leave because of the food supply truck. The breakfast was OK. But the refills of food were slower than other Choice hotels I’ve stayed in. I had to wait a good 10 minutes for eggs to come out.

The staff that checked us in was very polite. We liked what they had for breakfast, I loved having hot chocolate available since I do not drink coffee. The pool and hot tub were indoors which was really nice.

Part of our room look liked it had not been dusted/vacuumed, but other than that, it was very nice.

Close to things

Outside door didn’t lock

Beds were comfortable and clean. Breakfast consisted of a variety of food items--hit foods, huge cinnamon rolls, waffle makers, parfait maker with toppings to create your own, juices, cereal, etc. The employee was a very hard worker. She made sure there was plenty of food items available at all times. She made sure that the tables were cleaned after use. I really liked her positive behavior. She was a wonderful hostess. Also, the check-in staff at the front desk were pleasant, helpful and accommodating. The lobby was clean and inviting.

Upon entering the door at the side of the building where my room was located, I immediately noticed the stained carpet. The side door didn't seem secure but it did latch when I pulled hard on the door. While my room was relatively clean, the baseboards and walls could have been cleaner. Other than that, the hotel was quite nice.

Breakfast was great, large selection. Beds were comfortable. Pool, workout room, guest laundry all very clean.

We requested a first floor room since there is no elevator and were accommodated, but the room had a very musty, odd smell. Carpet a bit stained. We used a lot of Febreeze and made it tolerable. We found out the next morning that it was the "pets allowed" room. We should have been told. Glad we kept our shoes on.

Nice room with a real breakfast in the morning. Lots of amenities.

Almost no shelf/counter space in the bathroom.

The breakfast was good with a lot of varieties - particularly liked the local yogurt

The beds were somewhat uncomfortable - my shoulders were sore - it was hard to get comfortable so didn’t sleep that well

Very clean room!

It was a good location.

friendly staff, heated pool and spa. rooms were extremely clean. comfortable bed with plenty of pillows. refrigerator and microwave in rooms. laundry facilities available within the hotel at a cost. fresh cookies in the lobby to welcome guests! walking distance to big bear diner. breakfast was really good too!! highly recommend this family friendly location.

construction behind our room but it was no bother to us.

everything great. cookies & coffee at reception. nice gift shop. room great. breakfast outstanding.

location and rates

n/A

Very nice place and staff. Friendly staff, nice breakfast and good location

Noisy

Easy check-in with pleasant people. Big Bear Diner right next door - great food with large portions.

Current apartment construction behind the property...

staff was amazing and very friendly!

hotel does need some updating