location and friendliness of staff

Pool was not available and the fitness center was only pieces of cardio equipment- no weights or other exercise options.

location and room size

pool and hot tub were closed. one of the reasons we booked there

the Aspen Hotel is on the Kenai River…there is a great boardwalk behind the hotel, you can walk along the river‼️

the pool and hot tub were out of order during our stay 🫣

Location, view, cleanliness

Easy to find; staff was very nice; pool was nice

room was a little tight

The location was ok I expected a straight trail to the river as advertised more tourists attractions but over all was ok I would have liked a better view from my room ...

There was no breakfast the coffee was cold the hot water for cocoa was cold .. there should be longer pool hours for people who work late or arrive late check out should be later.. plus I was double charged for two rooms so I ended up paying for four rooms instead of two I had a total of three rooms one was psid for by Ak OCS and still have not received a refund for one of them since I was charged double for 2 of my rooms .. I feel something should be done about this experience.... maybe a full refund and a free stay... because they really messed up my trip and account by stealing the rest of my funds I had in my account set aside for food and gas and my trip needs.. also the hot tub has no grip on the stairs or inside it feels smooth like tile i sliped and had a not so nice fall inside hot tub and was hurt for days my bathtub was also dirty but I didn't complain.. I really want some sort of resolution.. as I will be staying there again this week so maybe staff can make up for a somewhat horrible experience

convenient, clean comfortable

someone tried to get into our truck topper

The location was good for our needs.

The parking lot was a little treacherous with the ice build up and no defined paths to walk.