yes i did not stay because they said it was late and the system did not update and I asked for a cancellation and they could not give me a refund

they removed my belongings from a miscommunication from the front desk and threw all my food out and personal care items which they need to reimburse me for .

I arrived at the hotel at the check in time given to me by booking.com with a confirmation email.when I arrived the two ladies at the front desk were very rude with attitude and lack of manner.the moment I said I am here to check in they said sorry check in is 3pm go and come back at 3pm I was trying to tell them and show them the email of confirmation they were not even ready to listen to me at all. Coming from Canada tired and can't wait to check in and rest. it was pouring Heavy rain with wind storm.i politely asked if the have a sitting lounge or waiting areas so I can wait .the lady responded quickly no sorry go and come back.i was shocked to my bone.with my luggage I walk out of the building stood under the rain and the storm for more than 4hours.by the time I checked in I was under the weather coughing headache and I slept indoors for the 2 days and check out. I am proud to be canadian because we treat people better .i will never encourage anyone or my Canadian traveling to USA to dare book a reservation with such hotel. When I left extended stay America in Chicago I checked in a hotel in Boston called Avid hotel best treatment respectful staff.worm welcome all the staff very helpful. I will recommend them over and over again. Shame to the management in the Chicago extended stay America your staff lack the skills of costumer service and their behaviour and attitude are worse than an illiterate. From Roselyn.

They front desk is rude disrespectful lack of compassion , full of ego mannerless unhelpful and above all unprofessional. I was very calm upon such incall for treatment and patient because in my profession as a nurse I deal with all kinds of behaviour.at all time.

location

the room was dirty. sink in bath room stopped up. curtains falling down ect…

Good location

Roaches in my room

Our room was clean

It was noisy in the hallways guest very loud Slamming doors.

The front desk folks were very friendly, and polite. They also accommodated my room change without causing any fuss at all. It was very quiet at night! My room had two sets of windows which was nice for having a little sunshine in the room. No overhead lighting but there were tons of lamps for lighting.

Everything was lovely

Needs to be updated ASAP!!