I felt it was a little expensive, but so nice. Would have liked the price to include breakfast.

uncomfortable pillows, noisy

The hotel is located centrally and has is beautifully appointed.

There was an utter lack of customer service from check in through check out. I can't even say that the customer service was bad because it was nonexistent. The staff was nearly invisible -- you rarely saw them and typically had to ask the rude bartender if he might deign to help you locate someone. When you actually spoke with a staff member they were cold and pretentious. For example, when I asked someone if they forgot to clean our room because we ran out of towels, she haughtily replied, "Did you request to have your room cleaned? We only do that by request." At $2000 a night I would expect the room to be cleaned. I would also expect people in the service industry at a luxe boutique hotel to well . . . actually understand service and exhibit a modicum of kindness toward their customers. Quite the contrary. We carried our own bags, made our own room keys, had to figure out where to park, (when I asked a staff member she said, "I have no idea, It's my first day" and walked off) were refused menus at the restaurant, snubbed by the bartender . . . I could go on forever. For perspective, I just spent 16 days in French Polynesia and we were treated so beautifully everywhere we went. We stayed in an overwater bungalow at a luxury hotel for half of what this room cost per night. Nantucket is a beautiful island and Faraway is lovely in terms of the courtyard and the decor, but my stay left me angry at being treated like a peasant by the absolute WORST staff in hotel history. This is the first negative hotel review I have ever left and I don't ask for anything at hotels, other than maybe fresh towels. I am not high maintenance; I simply expect actual service at a hotel. I may as well have stayed at an Air BnB.

location decor patio bar bikes

the logistics of the room lack of privacy windows were street level the bed and armoire practically touch poor lighting strange bathroom shower door should slide not open in such a small corridor no replenishment of mini bar items or glassware no drawers

The overall style of the hotel was beautiful but in the rooms it felt too packaged, like a Best Western. The bed was very comfortable. Free bike use was great! The food at dinner was pretty amazing but it came with a ridiculously high pricetag.

Some of the decor felt like it was impersonating genuineness- like HomeGoods. But it was very pretty overall. $$$ for small quarters.

Quaint, picturesque, aesthetically pleasing, clean, comfortable. Great staff and location.

Great location, cute and nicely renovated hotel, very cute and cozy. amazing staff, very friendly and helpful. loved that you can text with staff if you need anything.

n/a

the room was fine.

The bathroom sink was too tiny, no shelves or room to put toilet treats. Also it was the location of the room, the room was above the kitchen and bar. On Saturday (our first night) they had a DJ playing music till 1am making our windows to vibrate as well as the floor. We couldn't sleep that night till 2am. They never took any ownership.

this place is a dream, every detail is so well done. amazing helpful, friendly staff, incredible location, beautiful courtyard/common areas.

The staff was friendly and very accommodating. The manager upgraded my room because during our conversation he learned it was my first time to Nantucket. The room was amazing and spotless!

We loved the location and the restaurant/bar outside area. The staff was incredible and always trying to do whatever they could to make us happy.

We stayed 2 nights and didn’t like our room the first night so they upgraded us to a much nicer room the 2nd night with no extra charge.

Staffs are amazing, friendly and very helpful. We enjoyed our interaction with each of them. Staffs do go above and beyond to make each stay at a faraway a memorable one.

The room however we were situated above the garage/laundry room and could hear noises from the washer and feel the vibrations from the dryer. Would not recommend That particular room.

Very comfortable, cozy rooms that were charming. Bed very comfortable. Hotel was pet friendly.

so charming and clean ❤️

Centrally located downtown with easy walking to anywhere. Friendly and courteous staff, especially at coffee bar.

Our room (Manor 312) had a sloped ceiling with bed underneath which caused one person to crawl to get out without hitting head. Hit head anyway. Sloped ceiling made the room feel cramped and claustrophobic. Bathroom layout cramped having small shower door hit tiny sink. Had to use ironing board as shelf storage.