I loved my location I loved the room, bed and shower

That I had to figure out how to get in and out of self park. Needs better signage

Slide for my daughter

Self Park The amount of people who said they would help bring luggage up from Self Park and never showed up Trying to get luggage up from parking with my 75 year old mom and 7 year old daughter Attitude of front desk attendee TV didn't work and they had to reboot the system, but the front desk person didn't believe me when I told her because she said know one else complained.

the location and service

remodeling inconvenience but it was okay! hopefully they finish soon

Walking distance to Balboa Island. King room with bay view was nice, however the room’s overall look was not as nice as I had expected from a Hyatt.

All the hallways smelled like someone was trying to mask a bad smell with lots of cleaner. Also, the place is currently under renovations which made it inconvenient to get around. I would have chosen a different location had I knew they were undergoing construction/renovations.

location

the room was not ready and after flaying for 25 hrs i and driving for 2 hrs i have to wait for another 2 hrs for the room to be ready with no hospitality wats so ever

Hotel is undergoing construction which was not disclosed when we booked. This would have been fine if the place wasn't in such bad shape. Honestly several of us stayed there from different companies. Most have stayed before and we all said we would never stay again. If your going to be under construction and not have the facilities up kept at least provide guests with a discount.

the room is old and not clean. some weird noise kept whole night. the wall is too thin and I can hear the neighbors snoring. the worst part is the power outage in the morning

the room is too old

location was great. great for walking cycling. staff were excellent.

lots of noise from upstairs unit.

the location and the staff

the lobby and the room

nothing

The first room was disaster, was next to the entrance door, every single person that shut the door it was so loud in our room. we ask to change the room and after two days we got new room. the parking is so far away from the hotel.

Just the overall feel of the facility and amenities. The hotel is nicely located behind back bay and close proximity to Fashion Island and Crystal cove. The staff are very accomodating. Great getaway for the family.

location was awesome - near the beach and Boca

Initial room was very old and dated with HVAC system that stopped and started all night and sounded like an airline engine starting up. We were able to move to another room and it was much better.

Great location, several pools, small golf course.

Manicured beautifully. Very clean.

The bathroom was on the small size. The bathroom door got in the way. Possible sliding door would be better.

It was a huge inconvenience that the coffee and bar area were only open for short periods of time.