was extremely pleased for the price payed

entry door closest to room did not work. pillows were uncomfortable

Parking was good.

When we arrived, the hotel gave my room to someone else. The room that they initillaly tried to move me to was not clean. They found another room upstairs, but the air conditioner did not work and they had to come fix it.

Location

Horrible front desk service especially night shift the lady was horribly rude to my daughter!

Location wasn’t where I believed it to be when booking was further out than I thought

They have remodeled and it is really nice now. Bed was comfortable. Breakfast was good. And the front desk was friendly. I will stay there now that it's been redone.

Check out should be 12 noon.

I like that they had a decent sized pool and that the breakfast options were plenty, the rooms were pretty nice. they were also very accommodating with late check in and early check out (we had some unplanned, non hotel, things happen our way)

no elevator, but I know the place is small. when we came to check in, we were a little worried because the other guests who tried to check in before us were having issues with their reservations. it was crowded in the little waiting area and a little awkward because the tension was high. the breakfast portion, I understand there were a lot of guests, but the little breakfast room got crowded quickly too. when checking out, I check my bank withdrawals and I had a Wyndham Wooster charge with the pre authorization, which was fine, but there was another $191 charge also from Wyndham Wooster, which I wasn’t sure what it was for. I asked the older man at the desk what that other charge was, and he said he didn’t know and that it was probably booking.com, which wasn’t true because then it would say so. all for it to come down to all charges from my account we’re erased and then just the original price I knew I was paying, was taken out almost two days later. it was a confusing process.

Cheap room on booking .com

Staff is horrible!

Nothing about my room was working!

No remote for TV in my room. Tried to use the rooms phone it didn't work. Called front desk on my cell phone and asked for a remote. Lady with glasses at front desk said come get it!! I asked if they could please bring it up to me because my dinner had just got delivered and she snapped at me!! Said NO super rude and just hung up on me!!