The worker at the front desk was beyond disrespectful to me after he took over 45 minutes to get to the front desk and threatened to not give me a room or refund for my pre-payment. He wanted to fight after I told him he was being rude for saying/laughing my work shirt was dirty and wouldn’t cooperate with me until I threatened to call the police and 2 other guests had to talk to him to get him to give me a room key. Not to mention my 2yo daughter was with me. Absolutely ridiculous!

came for the pool area, water play area, nothing works. There is a dog constantly barking

Very good staff.. especially Christine..

Convenient location and nice view of the lake! I love that dogs are welcome!

Absolutely nothing!

DO NOT STAY HERE!!!!! The room was dirty like they never cleaned it. The room and hallways stunk we had to go get candles for the room. The hallways were dirty and had garbage on the floor. There was dog poor on the floor from someone stepping in it and rubbing it all over the carpet that was never cleaned up. Then to top it all off someone from housekeeping stole my clothes and my kids Nintendo switch. When we went down to the front desk the guy we talked to said that he he called the manager and was waiting on her mind you she lives in the building. I waiting for 45 minute and left.

Easy to find. close to our family.

Needed cleaning. Got into our room & toilet wouldn’t flush , so had to be moved to a different room. Asked for a hair dryer, as soon as I plugged it in it started smoking. Took 30 minutes to find a replacement, by then my hair was a complete frizz so had to wear it up. Staff was friendly though.

staff was very friendly , property in a great location .

my room did not get cleaned for the duration of my 3 day stay .

Blankets were thin, no hot water, no coffee available for breakfast

Clean, great room, quiet, convenient

There was no ice maker

The kitchen, the bathroom and the scenery from the window was wonderful.

The construction around the area! It was a wonderful stay but I am sick and tired of every time when I travel some body from DLT is working on the roads and making it very difficult to park! Also the lock on the bathroom door was broken before we entered in.

The bed was comfortable and it was a decent sized room. The room seemed to be pretty clean and for the most part you didn't hear the other guests.

The hotel outside of the room seemed really dirty. There was small trash all over the floors everywhere. I just didn't feel really safe there but was with someone so I was ok. I'm not sure I'd stay there alone though.

I did not like that I called about later check and the guy on the phone said just communicate that when you check in , when I checked in inform lady at front desk what time and she okay good . I asked her and told her what time we wanted to stay till she said that was okay.(3pm) The day of check out my family and I was resting before we had to hit the road someone came at 11 am to clean we informed them that we had late check out and then a hour later someone from the front desk came knocking on the door saying we had to go . My family and I was woke out of our sleep . We I went to return the keys I told the lady what the last person said about it being okay to check out at 3pm …. Her response was “oh” yea sorry. I repeated what I said with a question why did you wake up to leave if that’s the case she said yea there no more you can go back to the room . I said excuse me whyyy would we return to the room after you make up get out the room ?! I didn’t like this at all the communication line need to be fix amongst the staff . We were disturbed! And because this I don’t think I would want to come back to this location. Also, our room smells like it wasn’t cleaned out well from a previous stay it’s Stench of old dog in the room . What happened to the kitchen being ready to cook in ?! Wasn’t any utensils.

Location

Cleanliness Breakfast Lack of available coffee in lobby during the day No coffee / tea facilities in room

By the way the halls looked we thought the room would be ran down but we were pleasantly surprised by the room condition when we got into it. Staff was nice, price was good. The breakfast was ok would have been better with juice beagle toast stuff like that people expect but all and all was a good place to stay.

Could have been cleaner the tub..there were alot if people hanging around outside and in thier cars seemed scetchy

Spacious room

Kitchen had stove; however no pans. NO utensils, plates, bowls, etc. (not even disposable). No coffee maker, or breakfast, (not even "to go items" like other places). We could go to front desk if we wanted anything; however, no one was there when we went. Also, who wants to walk all the way down those halls, go down elevator, wait for staff to come back, then carry everything back to the room? NO ice available, make your own from empty trays in freezer. VERY NOISY bathroom fan and couldn't use light without fan. We also heard fans humming from other rooms.