The staff was friendly

It wasn’t anything like the last Hyatt we stayed it this is a very outdated property.The view was horrible and the room wasn’t very clean the freezer area was disgusting I had to clean the room myself before we could use anything.

Around activities and was able to and from the hotel

No service housekeeping services

Close to Truist Park

yummy breakfast and overall good stay

Not enough parking! some people had to park at the bank across the street.

Nothing went well. We were very let down. Thought it was going to be so much cleaner.

"Pet-Friendly" was the only info we found on dogs. Found out after getting to the location it was $75. At that point we were unable to take our dog back home and was forced to pay. Our door on room 311 could not lock because it was unaligned to the door frame. It slammed shut way too hard. The carpet in front of the door was torn and frayed. There was a dirty towel rolled up on the floor in the closet letting us know they did not clean in there. There were black looking marks on our sheets. The bedding and pillows were absolutely horrible. The shower corners were very dirty. The closet doors were off the tracks making it very difficult to move. The toilet kept cutting on and off water flow every 20 minutes.

Waffle breakfast was delicious. Bed was comfortable, room was clean. Staff was friendly and helpful. Facilities looked great but there was a family reunion and they used the pool table the entire time, which was a bit disappointing as we did want to play a game of pool but certainly not the hotel's fault. We were able to bring our 2 dogs with just one pet fee, whereas the nearby hotels wanted to charge per pet. There was a large grassy area with a doggy bag dispenser and conveniently located receptacles which made it very easy to take the dogs out. Bathroom & shower were very nice, appeared recently updated. Plenty of shampoo/conditioner and body wash. Mini fridge was cold. Plenty of channels available.

Coffee at free breakfast was very badly burnt, had to get coffee on the road when we left (coffee makers in the room had stained filter baskets that probably should be replaced.) Pillows weren't very comfortable but I know that can come down to personal preference. There was a very strange noise/alarm sound late at night that sounded like it was coming through the speaker inside the unit. It went off once and then stopped.

Location, cleanliness and staff were great! Excellent breakfast!

N/a

Everything

Nothing