Location, beach front

Poor room service, and pool service. Have to wait a lot to get a pool towel or to order a drink. Extra credit card charges by mistake after my check out. Pool closes too early, and one afternoon they closed the pool at 5pm for a private business party which the music was extreme loud until 5am (yes, am). The lobby smells fried bacon specially in the morning, because the Market breakfast has an open kitchen. One morning, there was a couple at the pool that was not staying in the hotel, but ordering food and using all private areas; the staff mentioned they could not stay and use the pool, but they did not leave and the staff didn’t do anything… no consideration for those staying and paying for the hotel. The cost of the hotel is way above the service they provide.

The room was SO spacious, the bath was enormous, the toiletries smelt beautiful, the hotel smelt even more beautiful. The breakfast we ate in the hotel restaurant was delicious and the staff inside the hotel at reception were really friendly.

Não aplicável

Localização e estrutura

Poucos garçons que se esforçam para atender uma grande demanda.

Praia

Staff rude, falta de comunicação, mal atendimento, chuveiro ruim

Right on the beach

Outdated, rooms need renovating. Admin staff is not great.

Everything! Layout, design, pool, beach, valet, bars, restaurant! Exquisite!

Great Location Very helpful staff Tastefully decorated public rooms

Great disadvantage: on the beach, you can’t open the window and have AC only. Absolutely no-go. Pool area can get to crowded

The location was ok. The beach

Rooms dirty, stuff were not interested to do their job -few exceptions, heavily overpriced, breakfast area small and people were queuing, sink design unbelievably inconvenient,

Gosto de como o hotel é claro e fresco

Achei que os quartos estão mau conservados e a limpeza a desejar

De kamers

Te duur

Great hotel with excellent service. The matador is an Excellent restaurant

Hotel nuevo, limpio.

Cuando compre mi estadía pensé que tenía balcón abierto como me mostraba la foto, pero no había ningún balcón y no había ventana solo vidrio cerrado. Eso no coincidía con la foto que me mostraba booking. El primer día tuve que llamar dos veces para que me limpien la habitación.

Struttura, posizione, piscina, spiaggia.

Manca totalmente il servizio. All’ingresso con le valigie non c’era nessuno ad aiutarmi. In camera i prodotti da bagno non venivano reintegrati se non quando chiamavo per farli portare. L’acqua veniva messa in camera un giorno sì e uno no. Ho consumato 2 cose nel mobile bar che non sono mai state reintegrate in 11 notti. Per 11 giorni il terrazzo, lurido, non è mai stato pulito. Non hanno nemmeno mai sostituito la copertura dei divani in terrazza che erano veramente in condizioni penose. Ho più volte chiamato la reception per lamentarmi, mi hanno assicurato che avrebbero fatto tutto ma così non è stato. Ho anche fatto delle foto del terrazzo perché dei miei amici non credevano al fatto che in un “Edition” il servizio potesse essere così scadente. È un peccato perché la struttura è bella.

Pas de machine café dans la chambre mais café gratuit dans l’entrée

Pas de poissons au bord de l’eau pour déjeuner ou dîner !!!!!des pizzas 🍕,des pâtes 🍝 et des steaks 🥩 ça c’est sérieusement à revoir …2 snacks un restaurant ouvert le soir et tous les mêmes menus !!!!

It was great!

Room service should be 24 hours

الغرف واسعة وتشرح النفس

لايوجد

Frokosten var flott, men dyr. Resepsjonen var flott, men kald.

For kaldt i lobby og bar. Ingen orket å sitte der.

Everything

Nothing

Foyer was well designed.

Worst customer service I've ever experienced. Said parking was free then charged. Said they'd add room points but didn't and then took over two weeks to reply to any phone calls or emails, and eventually said they couldn't add room points because of how it was booked, even though I booked in exactly the way I was told by the reception. Honestly borders on theft and incompetence. Manager seemed nice, but it shouldn't take multiple calls and emails over several weeks to address basic issues. Marriot Bonvoy has major management and communication issues. Any small issue gets passed to a higher management who takes weeks to reply. A disaster of a stay. - Natalie B

كل شيء جميل سواء الفندق او المرافق وخاصه الفندق مباشر على الشاطئ وتتوفر جميع الخدمات وبالقرب من الفندق سوبرماركت وبعض المطاعم

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La ambientación y disposición del personal. Están en los detalles.

No tenía el desayuno incluido, faltaba cafetera en la habitación.

Facilities described were not available to use i.e. rink, bowling, bar inside not open during the day only open from 6pm. No tea or coffee making facilities in the room, no vanity mirror to do makeup in room only in bathroom, requested one but not given one. Sea view but metal grids on the squares of the balcony spoil the view from the low level balcony sun chairs

The room and the amenities were fabulous. We also loved the staff and the food. We are looking forward to coming back.

Some of the servers were better than others, but overall it was an excellent experience.

The hotel ignored my message for arranging a welcome treatment for my girlfriend’s birthday. The charge of the minibar is so implicit that we need to scan a QR code to check the price, which could result in a lot of unnecessary extra charges if the customer doesn’t know about that. You guys should put a direct price tag on each item! Also the phone agent is not very friendly to speak to when I was inquiring about the bill. The detail experiences of this hotel doesn’t match the price tag and the brand of this hotel at all!

The lobby is reflective of the rooms, beautiful and spacious. Staff were highly service oriented, so polished (exudes the sophistication that matches the feel of the hotel) very very warm to their clients. Had 2 pools so guests wouldn’t be tripping over each other, and the same can be said of the beach.

Absolutely nothing.

Rooms, beach, garden, bikes, location. Good dinner restaurant, but really not at the expected level for a JG Vongerichten place. Like many of those, a little bit overrated. especially for the price. But nice service though. Let's say it is not a real LUXURY place; those who know real luxury won't go there. But a good place to stay 2 or 3 days.

The breakfast area is cold, badly designed, very noisy and extremely expensive for just medium quality. Kind of a trendy place for people who want to show off, but nothing for the real people who seek luxury.

Loved the pool and the pool cabanas. Staff was exceptional. Location was great. Rooms were very nice.