Office staff was very helpful and knowledgeable. Rooms were clean and well appointed. Particularly enjoyed the quiet waterfront view from our lanai. Property was clean and well maintained but not pretentious.

The restaurant on site was barely operational. First morning, there was no food to speak of and two staff members didn’t even acknowledge us when we came in. One finally apologized for the state of the buffet and offered to prepare some eggs. Second morning, buffet was at about the standard of “free breakfast” offered at other hotels but cost us $20/person. Never went back. Out of town location was pretty isolated for people w/o their own transportation. A formal bus stop located near head of driveway would have made the town and sites of Ketchikan more accessible. On second day, apparently there was some emergency plumbing issue in our building and water was turned off when we got back to our room. It was eventually remedied but a note on our door warning us of the inconvenience would have helped.

The food was awesome!!!! The bartender was excellent!! Just need a frig in the room thats all, but the staff and chef was perfect!!!!!! NO COMPLAINTS I WILL BE BACK NEXT YEAR!!

No frig in room.

Staff very nice and accommodating

No fire pit to sit by. No mini frig in room.

The rooms are super clean and the staff is totally Awesome. SUPER Friendly and accomodating to all of my needs. They went above and beyond to make sure my stay was perfect. The FOOD was delicious at every meal. Defintely would stay here again and again and again.

Breakfast was expensive wish they have a voucher with your room

Rooms.

The people were friendly

Hey need more staff so the can better assist people

No idea! The restaurant and bar were both closed!

Having to go by Shuttle and/or Taxi to get lunch and dinner!

The staff was amazing! We enjoyed it, fantastic location.

No mini fridge, microwave or hair dryer if those are important to you. Also the toilet was very dirty when we checked in.

I was offered rooms with a water view and what we got was 3 rooms with staircase view. Would have known that, would have reserved a hotel downtown closer to the bars and restaurants. Breakfast was not available and the Restaurant was closed

Well kept clean place. Rooms are small but nice. Restaurant is currently closed. They will give you a ride into town and pick you up but it is a a 35 minute walk to town.

Distance to town

The staff was so kind in making sure we had rides to town and back.

The staff is over the top friendly and helful. The lounge bar tender, the chef, the drivers, the check in personnel all were great.

Meals at the restaurant were quite good...Ate there 4 times for dinner. Location slightly out of town was quiet and lovely.

To have daily room/linen service one had to ask....but that wasn't conveyed at first, so did ask and after that it went well.

It had a nice view from some of the rooms

It was NOT clean. First room had a broken bed frame that nearly caused bodily injury when my husband sat down on the bed. They changed our room to one that was not clean. Trash on the floor, poop in the toilet. Balcony chair was broken. Just a disaster.

We enjoyed that there was a marina and you could explore outside. It was nice the shuttle was willing to take us to town and pickup. That there was a restaurant on property. We liked that there was an ice maker and mini fridge. They gave us extra towels and pillows when needed without complaint. Friendly staff

Although there is probably rarely a use for a fan it would have been nice even to have a ceiling or floor fan due to the abnormally hot day.

Staff went above and beyond to make my stay as pleasant as possible

Complimentary breakfast was so convenient. Love the location away from downtown.

Our lights didn't work. Not enough towels in the room. And no remote for the tv. Tried to talk to the front desk about it but he didn't seem to care.

The front desk was very friendly and helpful to me the weekend tourist! The food at the restaurant exceeded expectations, I had the halibut fish and chips there for my first night in Ketchikan. Rooms was very nice and clean and stocked with coffee.

N/A I enjoyed the whole weekend!!

The view is amazing and the rooms are small but very clean and has everything you need. The bathrooms are very clean with plenty of hot water and good water pressure in the shower!