Check in was very simple. Room was so large and even had two bathrooms.

Could hear the neighbors and smell their food when they cooked.

Staff was friendly

Indoor pool was ice cold, big slide is closed but isn’t disclosed until after you book your stay, the arcade is a third party vendor and was closed, the “neighbors” may as well been in the same room as you, loud and could hear everything. You take your own trash out, clean your own room, the indoor pool isn’t deeper than 3’9, better off paying for an air bnb for what this place charges.

Suite and pool although it was a little tired and needs some better changing facilities.

The weather!

Bis Auf eine Ausnahme war das Personal freundlich. Was ich jedoch erlebt habe grenzt an rassistischen Verhalten. Ich habe mein Problem geäußert und wurde wirklich ignoriert und mir wurde mehr oder weniger übermittelt ich versteh dich eh nicht also sei leise. Mein Englisch ist sicher nicht das beste, aber das war sehr respektlos gegenüber einem Gast.. kein Augenkontakt, starrer Blick auf den PC.. Das Gespräch hat mich den ganzen Tag beschäftigt und mehr oder weniger meinen guten Eindruck komplett verfliegen lassen. Sehr schade, leider liest man in den Bewertungen mehr über schlechten Umgang im Servicebereich mit Gästen. Wer so einen Job ausfüllt, muss diesen auch Leben oder sich einen anderen Job suchen. Merkwürdig, dass die Besitzer hier auch nichts ändern. Scheint also als wären diese auch nicht anders eingestellt. Sehr schade!

Great amenities, very spacious two bedroom unit, and close to beach access.

Pool Waterpark Location Amenities

Cleanliness of units Bugs Mattresses and pillows in need of replacing

Anything.

Well, where do I start ? Staff member very rude on our check in, it was very clear how impatient she was to give me basic information . The cabins share the same entrance and laundry area , acoustic is bad , you can hear everything through walls and ceiling. It wasn’t clean , full of roaches. We decided to clean it, spray it, just imagining the hassle to deal with the staff member again. Bathroom wasn’t clean ,maintenance needed too. Anyways. We took pictures and videos of everything we are stating here. We choose this place because of the indoor water park, but it was closed for a day and besides that it in serious need of maintenance. Not safe for anyone to be there. Not clean . On our check out , we spoke to the manager and she didn’t express any surprise about the roaches or th maintenance issues presented. She stated “our resort is on the woods, we can’t control that. “ So I guess it’s ok, bring roaches home inside your luggage ( as it almost happened to us). She said my claim , even with pictures and videos wasn’t valid because” I didn’t come earlier”. I have been in resorts all over the world and it’s not a 4 stars resort. And for what they charge I would take my money somewhere else. I would never be back.

The facilities are exceptional.

The remote needed new batteries. And the hair dryer didn’t work.