La casa está muy bien equipada y ubicada en el pueblo, cerca de todos los servicios.

La limpieza. Un baño no lo usamos pues el inodoro estaba sucio. Platos, vasos y cubiertos estaban sucios y tuvimos que fregarlos para su uso. El interior del frigorífico tenía varias baldas sucias. La limpieza en el resto de las habitaciones estaba bien.

It is a beautiful, charming, clean property. Check-in with code is smooth. Location is walking distance into downtown Harpers Ferry. Air conditioning is working and vital to the stay in July. Outdoor patio is an additional bonus. Price is absolutely fair.

There is an odd tension between a 'check-out' checklist and a request for tips for the cleaning people. Guests are told to strip beds, load and start the dishwasher, empty the garbage, etc. That is all fine, but the repeated references to a tip envelope just seem a bit tasteless in combination with that. We were worried about being charged extra for 'failing' this checklist, and it absolutely ruined our last hour on the property. As we drove away, we still worried about whether we left a fan on, or whether we took everything from the refrigerator. We did not leave a tip, and as people who typically do that, we felt guilty. I want to emphasize that this is a fabulous place, but the messaging or policy about check-out can be improved.

It had some character.

1. Massively under-air conditioned. 2. No A/C in middle bedroom upstairs. 3. Incredibly hard to get the address and entry information. When I called 30 days out to retrieve I was told to call back within 48 hours. When I called back day of I was told to go to some booking.com app by the host. I asked her for the address and she spoke so fast I could not capture it. I asked her again and she was annoyed with me. I asked her how to get into the unit and she again referred me to "emails sent to you by booking.com" for which I had no emails and I was driving. When I asked her for the code again to help me she was again very annoyed. Finally she texted me the door code but that text didn't have the address. Then I get another text with address but not door code. Chaos. 4. Mean, angry, rude host expressing constant annoyance when I ask simple questions like "what is the address?" and "what is the door code to get in?". Instead of telling me, she goes into a big rigamarole about some booking.com app to make me feel stupid and incompetent. I've never heard I needed to use that app and have zero emails from booking.com other than original confirmaton, which DOES NOT HAVE the door code and I was driving, so could not read the invoice. Why make customers feel bad? Why not just give them the address and door code *without* running them around? 5. Top bedroom bed had an odd mattress that you could feel a line/ridge across it. 6. Unit wants YOU the paying guest to strip the beds and help with that part of housekeeping.

perfect location vs restaurant and city at walking distance. overall house style. Quietness. Parking lot. well equipped.

bed sheets (synthetic) and quilt are of poor quality. Bathroom floor rug shld be replaced. Surprised we had to remove bed sheets and trash before departure not usual for a Booking. Rent not suitable for people with limited mobility or young children (stairs type)

location

n/a

No breakfast was provided

No breakfast, some outlets didn't work

The location was convenient to restaurants and shopping. The outside of the home had character.

On one of the coldest nights of the year, we entered the home to find there was no central heat only a wood stove and a few space heaters. It was so cold there was ice frozen in the toilet! The lighter left at the house didn’t work so we had to go back to the store to buy a lighter before we could even start a fire. The steps were extremely steep and the bed was not comfortable at all.

Great location

No heat except for two small space heaters to heat whole house. It was not a comfortable place or felt safe seeing electric socket taped to wall. Dirty rags were stuffed around the window air conditioner to insulate. It had very windy stairs to upstairs bedrooms (not good for older folks or small kids). The main bedroom was up steps and you had to walk through the other bedroom to access bathroom so probably not best set up for multiple people.