Location

There was NO SOAP in the hotel! We suggested they check unoccupied rooms (only about 30 rooms were occupied, according to the staff on duty). No, he checked with housekeeping. Perhaps they should’ve gone to the nearby Dollar Store to purchase some? Also, the bathroom door was almost impossible to move, as it was stuck open. The bottom of the door was jammed on the floor. The grossest part of the bathroom was the sink’s drain hole was almost closed up and crusty with ???? who knows, rusty water deposits? We stuffed it with a Kleenex so we wouldn’t have to see it.

Very clean!

Everything was great.

Would have liked to have been able to soak in the hot tub.

Large room and modern bathroom and large shower . Very Comfortable room

Area was fine

Past 10:00 at night, I had a water leak coming from light fixture ceiling in bathroom coming from room above me. I drove 8 hours that day to get there and was so tired and had a migraine. However front desk was able to stop the leak. We were moved to another room the next day. Front desk asked why we didn’t move that night. My question is why was there a leak to begin with? Don’t ask a customer why they didn’t move that night. That’s very rude. Also, website says there is Landry in hotel. Went to wash clothes to find out washer doesn’t work. There was no sign saying it didn’t work. Upper management took me to next door hotel which was walking distance to wash my clothes, however he failed to mention I had to pay. Also phone didn’t work to call room service in my room. Also, when I was moved to another room it had ceiling leaks as well. Upon checking out I list my concerns to lady at front, which she expressed she she couldn’t basically do anything because I booked hotel through a 3rd party. I paid for service that was lousy regardless of it was 3rd party or not. I didn’t stay there for free. Hotel needs to put money back into hotel and get things fixed. Treat all customers the same regardless of they so called received a discount. Some money is better than no money.

Great experience. Tea, fruit and bagels were good. Room was clean and well designed. Thank you!

Butter with bagel would be appreciated. Yogurt with cereal would be nice for a vegan option.

It was one of the clearest hotel I have been . Beds Cleese comfortable and the staff was great.

Was very impressed with the quality of the facility and room.

The staff were ALL SOO HELPFUL. My daughter and I are both on walkers and the staff assisted us with our luggage checking in with Josh and checking out with another gentleman ( can’t remember good name)

The beds are too high for disabled persons. They need to be shorter or offer step stools.

The room was clean and spacious. The shower water pressure was amazing! And the ceiling fan was a bonus!!

The bed was too hard for me, but my husband loved it.

Rooms were vey clean

Restaurant food was average

Good looking Hotel and is clean

The first look at the Hotel is impressive but it needs a lot of maintenance for such a new Hotel. The bath floor tiles are loose. Ceiling shows signs of leaks and lobby floods because of improper drainage and grade. The hotel owners must know about this but obviously don’t care. Our reception was rude at best and I believe that could be because of tremendous stress from customer complaints. Very impressive hotel too bad it’s mismanaged

The staff was very nice and welcoming. Even took interest in us being there for our daughters wedding.

The only thing I didn’t like was we were there for 3 days and the breakfast was the same every morning.

Breakfast was good.

Pool looked better on the site than in real life.

The location was nice. Close to lots of restaurants.

The bed was uncomfortable, and bathroom had lots of hair on the floor and shower curtain had stains.

Confortable beds,hot tub Good breakfast

Day manager Christina was especially friendly and accommodating. And I appreciated that the staff continually cleaned and refilled during the breakfast.

Can’t think of anything I would have changed. We had no “view” outside our window, but it made no difference to us.

Location was great. Service was great. Breakfast was delicious with usual fare.

The Texas heat was really tough. Air conditioning was struggling a bit to keep up. Also tiles on the bathroom floor were very loose.