Nothing was good from Check to leaving the same night after immediately checking the room

I had to wait 20 minutes for anyone to check me in Friday night. I had called several times to ask questions about the hotel. When I got checked in she was not very friendly or helpful. She (Katrina ) was very unprofessional and unfriendly! We checked out the room to make sure for bed bugs. pulled out the sofa bed and it was dirty sheets, a hair in the sheet, the springs was coming out of the backside of the mattress , food wrappers in the bed. It looked like bugs in the sheets. She told me the pool was closed all weekend with no explanation after we checked it. The bathroom was nasty dirty! I was so mad I went down to the front desk. She refused to cancel my reservation and clean the room. She wouldn’t give me credit for my room for the weekend. I had to call corporate 3 times to get a cancellation and refund offered to me. This was a family vacation with family for my grandson birthday. We had to rush around trying to find accommodations after we walked out of that Hampton Inn. She charged my credit card for the room Friday night. The elevator didn’t work right. My family was stuck in the elevator and the door wouldn’t open or close. I told my family to get off the elevator. I would never recommend this Hampton Inn location at all! It looked like a bug or something on the wall. It was so gross. I want my refund that the gentleman from corporate said that he would escalate my complaint for supervisor! I will never spend another dime in your company! I will stay at another business. That hotel was the nastiest place I’ve ever seen. They had bed bugs!

The room and staff

The pool was not open

Only the place.

The bed was with blood and the staff very rude.

It was great I loved the waffles

Really nothing

Clean spacious rooms Friendly staff

The pool was down all weekend The breakfast was not very good. They were out of orange and apple juice. We had to call maintenance because our room door would not lock.

Everything was an easy check in the associates were really nice and very helpful! And the beds were comfortable, easy access to and from room, Plenty of parking, close to plenty of amenities, it was quiet overall not a lot of noise so that's definitely a bonus, and it was overall pretty clean

The pool was closed, the vent in the bathroom needed to be cleaned, more space to put clothes like actual drawers would be nice not racks, the refrigerator was really small specially if you are going to be there more than a couple of days because we do bring snacks and drinks, and there was some kind of water substance in our ice bucket overall just some little touch-ups that need to be handled here and there

It was 8 minutes away from the sports facility .

I didn’t like the fact I was charged again for a room that the Employee seen and knew that I had already paid for by a third party! Either it’s improper training by management or an employee that made a mistake or an intentional mistake🥲 I can’t say for sure but things should have been handled way differently ! Also when we finally got to the room the tv didn’t work and none of the outlets worked 😢

We were pleasantly surprised by the size of our room (room 110), the breakfast was perfect. unfortunately we were only there for one night, we would have stayed longer

Nothing, everithing was perfect