La situation et le personnel

Excellent staff & facilities

N/A

Super comfy beds, nice staff, very cool roof top terrace to watch the crows flying around. Also walking to many good restaurants etc.

No hotel parking, but street parking was cheap and pretty easy.

La habitación estaba impecable y las camas muy cómodas. El mobiliario estaba en buenas condiciones. El desayuno no es tan variado pero esta bien. Nos dieron la habitación al momento que llegamos.

La actitud del personal de recepción, su trato fue muy hostil y un poco grosera al momento del check in, y también cuando nos acercamos a preguntar acerca del wifi. De cierto modo nos sentimos discriminados ya que a otras personas los recibieron con otra actitud más amigable. Esta es la 4ta vez que me hospedo en este hotel y literalmente me invitaron a no volver mas con ellos.

Location was good for what we needed.

There wasn’t hot water and I let them know multiple times and nothing happened

With being the weekend, breakfast was busy.

Lack of communication between front desk staff & valet staff. I was charged for an additional valet parking fee when I only used 1 night. Front desk staff was demeaning when I was trying to resolve the issue. Other issue was home less people defecating on the hotel property sidewalk.

A lovely hotel, in the heart of the Pearl District and within a short walk of Union Station or the tram line to get to/from the airport. Clean and modern, with a great swimming pool, especially for kids, and a terrific roof top terrace to chill out on at the end of the day. Breakfast was good and there was coffee available 24/7 in the reception area. A big shout out to Jake at the reception desk who was so helpful, giving us great tips for where to go (and not to go!) in Portland and the surrounding area - a real credit to the hotel.

Nothing!

Amazing location in the heart of Portland Downtown! Staff were always helpful and willing to assist! Very cozy Rooms and Clean

Nothing everything was Outstanding