I arrived at the hotel at 7:30pm and my room wasn’t ready. Staff told me 30 minutes. I went across the street to eat and waited a hour . When I got back my room was still not ready. Myself and other guests were waiting in the lobby. I finally get a room which keys didn’t work and I was given a master key for all rooms. At 12am to ken workers from the hotel attempted to enter my room but the inside lock stopped them. When I approached the door they stated they did not know anyone was in this particular room because this was not my original. Very scary moment for me and my kids in the middle of the night . We had just flown into New Orleans and drove to new roads .

Staff entering my room at midnight

Pool

The lady’s at the front desk kept leaving . She actually went next door to get food ! Leaving people at the counter waiting for her .. she ate , left again ! This happened several times !

The beds we’re comfortable.

There was a towel shortage, the pool was not clean. The water was so dark it was a safety hazard for swimmers.

The desk clerks were very friendly and welcoming. The ac in my room was amazing. I usually have to bring a fan with me when staying in hotels but this room had me freezing! It’s was nice.

The beds were a little too hard for me and the pillows are way too small. Other then that it was perfect.

The staff

I didnt like we had to switch rooms cause it wasn't clean and next 2 nights know hot water

I like how the room and bathroom was clean, I was on the 3rd floor absolutely was quiet. & The staff was friendly & helpful.

The wifi kept going down while I was working remotely

It had a good varierty.

It was peaceful and comfortable. The staff was friendly. The breakfast was awesome..