Everything was amazing from the food to the location. Absolutely worth the price.

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In-room open-air bath quite nice. Room is spacious.

I brought bath towel into the open-air public bath area (not into the water). Someone else already in the public bath was playing with her mobile phone (quite astonishing!). A female staff came in and shout at me no bath towel! I hoped the staff could stop the lady from using mobile phone and she later did realize someone had been using mobile phone so told the lady no mobile phone. Later the female staff shout at me again no bath towel. Five min later I already put aside the towel and was in the bath, the staff came in and gave me the hair towel and told me again no bath towel! So now all the memory with this JPY 78,000 hotel (with two meals and in-room open-air bath) is being shout by the staff in public bath for being unfamiliar with Japan public bath norms.

staff are sincere. with massage chair in room

food is just fair. toilet not very clean. in room private onsen not hot enough.

The professionalism and the service rendered by all the staff, especially those from the restaurant were exceptional. The amenities in the room, and the little snack left on the table each day. The high stand and quality of the meals provided, I stayed for 2 days, and the menu were totally different.

The water in the private bath in the room is too hot to dip in. The room can get a bit too hot and stuffy at times.

Comtfortable and relaxing stay. The onsen was wonderful and the food was amazing.

露天風呂: It is so good! Nice view from the windows as well. Service: Service is great. Everyone welcomed us warmly. All the amenities are provided promotly for extra request. Bed: beds are really comfortable

Food: High quality food is provided. However, non-Japanese might have some difficulties getting used to the food despite the fact I have been living in Japan for 2 years.

The breakfast & dinner were excellent! Hotel location is super convenient, all the staff are very friendly & helpful! My wife & I will stay at Ryotei Hanayura again when we come to Hokkaido next time

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Extras that came with the room like dinner and breakfast. The in room osen was amazing. Location, within walking distance of everything I wanted to see at this area of Japan. Friendliness of the staff and wiliness of trying to meet my expectations.

The price was a little high but as the old saying goes, "You get what you pay for". It was worth it!

Beautiful onsens, nice view from the room, dinner & breakfast were absolutely amazing and the staff was very friendly and helpful !

We stayed in a Japanese traditional room with private on-sen. It was exactly what we expected. Dinner service was great, we enjoyed it so much! Staff members were very helpful and called free shuttle bus to the bear farm for us, also provided a discount voucher.

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