Friendly staff good location beds really comfortable nice rooms absolutely great selection of food breakfast was good and really good selection at dinner 2 great pools would go back again 😊

the property’s location was quiet good ,very central and close to the beach .

it was not 4 star standard breakfast was poor and the rooms weren’t clean

Location is the one and only advantage of this hotel

Everything else - rooms (we had superior, but even renovated rooms were not clean). Staff - as foreigners, who don’t speak spanish or french, we needed to stay in line with the ones, who needed to check in. Every time our card didn’t work/there was other problems, we needed to stay in a line for at least 20min! Even if we have reached staff member, something always happened and they could easily throw you to the other queue! + at night there was a lot of noises, like someone scratched the floor. staff haven’t done ANYTHING, even though we we told them about this problem 4(!) times!

The staff we met were very pleasant. Beds were comfortable and aircon worked well.

Room was tired - dated bedspreads, no minibar or even fridge. Lighting could be improved. We gave breakfast and the pools a miss: too crowded.

Breakfast was OK. Nothing special but there was plenty of it, and some of it was good. I didn't like the coffee, but the fruit juice was great, as was the cooked breakfast.. My room was OK. The bed was comfortable. I liked having the balcony which was brilliant with the hot weather.

I didn't have a fridge in my room which would have invaluable with the hot weather. I had nowhere to store water to keep it cold. A table on my balcony would have useful. It would have been great to have had a tray at breakfast to carry everything, rather than going backwards and forwards several times to collect everything I needed. Breakfast was a bit of a nightmare. The dining room was incredibly busy, and sometimes the food did run out. I found the level of noise, both during the day but particularly at night difficult, whether it was inside or outside the hotel. Guests would return to their room at any time, slamming doors, running up and down the corridor in shoes, screaming or arguing, or dropping bottles on the floor. I was also very concerned to see that guests would often move between one room and another by jumping over the balcony, even if they were on the 5th floor! Very risky and particularly dangerous if they had been drinking.

The dinning room was very crowded at breakfast

Extend breakfast time to reduce congestion

The size of the room and there was hot water.

It felt like I was in a college dorm. Everything was old. I couldn't get on wifi in the room even after being given a passcode, which I had to go back down to the desk to ask for. The ac was not cold at all. The sink was clogged on arrival. I was a single person staying there, but it was a room for 3 and there weren't enough linens even provided for that. The shampoo and amenities were lacking. The safe did not work in the room. The atm on property did not work. There was no sound proofing. I could hear people playing outside until 12am. People came home drunk at 5am and banging on neighbors door and talking outside until 7am on the 2nd night. It is like paying to live a trashy college experience.

Dinner and lunch was good, central location . close to the beach, supportive reception staff when requested to move rooms due to the noise throughout the night, bar staff were helpful and cheery.

The hotel was advertised with day time entertainment which was aqua gym once a day and that was it, night time entertainment very poor. There were big group of 20 ish year olds very drunk with playing their own music through their own speakers, nothing was said from the life guard. Music was being played until early hours of the morning through these speakers, after complaining twice security went and asked them to turn it off. Big group of 18-30 would come back to the hotel through the early hours of the morning singing, shouting and knocking on peoples doors and again the hotel staff didn’t do anything. Breakfast was terrible, unless you like mixed vegetables , fish balls, mixed peppers.

Everything. Hotel was fine, we had a all inclusive so perfect.

Noise from other guests in late night at last night.. Malfunctioning fire alarm repeating start many times almost all day.

Rooms were decent size and kept clean

Reception staff and certain others were very rude and food ok but same every day, and hotel was full of big groups of very noisy guests that made pool time and sleep a nightmare!

Located close to the bus station. Beaches (both Fenal and Lloret beach) are 5 min. walk. Extremely comfortable beds (memory foam matraces and pillows) ensured good sleep. Good breakfast. Family pool area. Animation latin dance at the pool ;)

It is a huge complex with lots of guest even in early season. Sometimes a bit crowded at the restaurant. There is a beer garden and a crazy ‘amusement facility’ next door but they were not that noisy with closed windows. A fridge / minibar would be useful.

The hotel has an excellent location (about 5 min walk from the bus station). The hotel has all the amenities for a comfortable stay, with an excellent value for money. The room was very clean

Breakfast hours should be extended. Rooms should have a mini freezer, as with the daily temperatures it is not possible to keep drinks cold longer than 2 hours after they are purchased

On reception was working some blond girl with short hair she doesn’t speak English, and she give me some old room it was not that room from the picture from booking.