Excellent accueil - à l'écoute des clients - chambre grande et bien équipée - excellente restauration - propreté et entretien - bon emplacement

Nothing

I was really looking for ward to my holiday in Marrakesh as I’ve never been before having looked at the booking com reviews I thought this must be one of the best. But disaster just struck from the start. I booked the Ksar villa for 6 nights for me and my baby who is 8 months old it was pricy £3000 but I just wanted her to have a memorable experience . Upon arrival security not friendly paid for the room straight away . Our villa has crawling ants and insects all over the floor so I couldn’t leave the baby on the floor ok the play mat . Also the screen mirroring didn’t work on the tv so she couldn’t listen and watch her favourite programs I had to buy a tv just for her. This was the final straw when they wouldn’t let me and her in the indoor pool it was too hot outside for a baby and she wouldn’t let us go swimming there . I left the hotel and they argued with us saying we had not paid basically calling me a liar I told them check the cameras we never even got an apology just stuck up attitude. We left the hotel after just 2 days I didn’t get a refund but that was how bad it was that I had to leave I would never recommend this place . Having stayed at many hotels this was the worst 5 star ever

Amazing

The A/C in the room was weak

Absolutely brilliant hotel . Kind personal and super services🤟🤟

The hotel is great and the staff were very friendly.

The spa charged us a lot more for our treatments than we were expecting. Wouldn’t recommend that facility.

The breakfast was delicious, fresh and varied.

The property is beautifully maintained and very spacious. It's perfect for a morning walk in the palace gardens or even a run. The effort put into maintaining the plants healthy is noticeable

The palace resort is in an excellent neighborhood close to the center of Marrakesh. The room was very nice and clean. The staff were polite in general. There are 4 restaurants, one serving only adults. The exterior is beautiful and there is a heated swimming pool. The breakfast is very nice

The menu in room service is quite limited and the food average or even below. The staff serving food sometimes you get the feeling they don’t quite like what they do but I guess it’s because we were there during ramadan. The food prices are extremely high for the food served.