excellent value for money, nice short walk to bus station and city. facilities are clean, hot water, good wifi, nice breakfast and staff are friendly. highly recommend.

barking dogs next door - not sure what you can do about this but it is extremely annoying.

for the money, just about adequate. Just a five minute walk from the bus station is great if arriving by bus .

it did take us half an hour to gain entry that got sorted in the end. there is noisy in the night with local dogs, barking .

Clean comfortable beds and hot showers. Towels provided were clean and fresh.

We were told over messaging service on Booking.com as well as during check in that we could leave our bags here whilst doing the O trek. Unfortunately on the morning of check out we were told by the lady at breakfast that it was not possible as we were not staying again after the trek and there would be no staff to give us our bags when we returned at night. This meant we had to forgo breakfast (already no effort was made to give us an earlier breakfast or to provide a packed breakfast even after we explained that we had to catch the 7am bus to start our trek) in order to run with our big packs to the hostel we were staying at the end to leave them there. This experience was really disappointing given everyone knows why people come to Puerto Natales - to do trekking. It makes you feel the staff/owners of this hostel do not really care about their guests. I wish I could have given our custom to the other hostel we stayed at the end of our trek who were super understanding and nice. Lastly, as some other reviews have mentioned, the price quoted on booking.com was not what we were charged at the hostel. It wasn’t a big difference but definitely more than what we were expecting to pay. Overall I wouldn’t recommend this place.

The breakfast js really good and the staff are friendly, the bathroom is clean and good

staff is very friendly. Bus station is very close, just 5 min walking

Staff are amazing. So helpful, would do anything to help you.

The dogs' next door bark all night

nice warm place, walking distance of downtown

The lady who operates the place is really sweet but limited use of English. So you have to deal with her daughter who isn’t very responsive or even if she commits to doing something will forget. They also overcharged - as an international I should not have been charged VAT but I was. This was my last in stay in Chile and every place in Chile seems to have a different interpretation of when they charge VAT vs not. While they do try their best to help, if you have other options to book tours/taxis, recommend to use that instead.

Welcoming staff, had all the basics

Barking dogs nearby

Good location. Good shower. Overall a decent no thrills stay. Ultimately we were there for hiking so this worked for us.

Neighbours dogs very loud and bark any time anyone went near the fence. Also barked late into the night.

very comfortable place to stay and enjoy Puerto Natales !

The breakfast is OK. The room is very clean. few hundreds meters away from bus station

nothing

The breakfast is OK. The room is very clean

The room is clean. The location is not far away to the bus station

really great staff, super friendly, super supportive and generous. I really liked how accommodating they were and was the reason I came to that hostel as per my friends recommendation.