location

that they kept our 250$ deposit because they insisted that we took a pillow and the only way I could get my money back was to return the pillow and I told them I would love to return the pillow but I don’t have it!! and how could I fix this. I asked if I went and bought a pillow and replaced it even tho I didn’t take it if that would make her happy and she said no that I had to return the pillow that I took. I again told her I would love to return it if I took it. and she said if I didn’t return the pillow she was taking the deposit. so I guess all I can say is make sure you take pictures of how many pillows are in your room upon arrival

No breakfast, easy location off the highway, clean & comfortable

Reception was not very good an confrontional. The site said it allowed pets but coe to find out therea are on;y 2 rooms allowing pet and it was not mentioned on the site. Yoy had to go read th policy as I was told by the Mgr. There should b a notation right on the site.After long discussion, we were allowed to have out pet sleep in the room in his cage which we normally do. The Mgr was getting into a shouting match with us. In customer relatinship you need to find a proper solution to satisfy the customer. The main probablem was originally the false or improper information on the website

Easy to get too

There pillows were not very good

location

no breakfast

The location was convenient on our travels. Small community with adequate services.

Took a long time to come to reception. pile of used laundry outside office. Other than 1 other car, we were the only guests.

Location to the Hwy was great ...

Although I was booked prior to arriving ... when I rang the office door bell, the person answered and I said I wanted a room, and I was told they were full. I went to my car, called the person who booked my reservation, and they said yes, it was booked, and that there were two rooms still available. They also check another booking agency, and confirmed that yes, there were two rooms still available. I went back to the office door, rang the door bell, this time I stated that I had a reservation, they came down, asked for my driver's license, and then stated "were you here half an hour ago, and I told you we were full", I said "yes, but someone else had booked for me". She was very rude, and said "I told you that we were full, I just booked my last two rooms, you can't have one, cause I don't have any left", I asked for my refund, and she rudely said "You did not pay me, you have to get that back from the booking company". As I did not have that app on my phone, I started the process of downloading the app, while still in the lite office, and she told me if I was done, I could leave. I stated, I was just using the lighted area to download the app, instead of trying to do it in my car. Some rude remark was stated, I said "I guess I would leave now, and would be leaving a "nasty-gram" when I received my survey." She stated "She looked forward to reading it" I then went out to my car, called my person who was looking for a room for me, they cancelled this one, and I went down the road to Port Hope Budget Inn, where I was greeted with a smile and offered a choice of rooms, all freshly renovated. She then sent me an email "calling me a Karen", She is not a happy person, and I will not be using this hotel again, while the Port Hope Budget Inn will have my future business.

had power and kitchenette

everything else

Location was good.

The room was not very clean, the bathroom door would not shut so every time someone was up during the night light bothered them and no privacy. Only two towels for 4 adults. A $250.00 damage deposit was taken which seems excessive for this place as damage was already existing. This is the second time we have tried this place and would not book again.

Most uncomfortable hotel bed I have slept in during the past 10 years

Quality of the bed and cleanliness of the floor

Everything was pretty good. There was some initial misunderstanding with the booking, but it got resolved in a prompt and friendly manner. Staff was helpful and accommodating. The place was clean; bed and sofa comfy, everything worked fine. It was pretty quiet. Nothing exciting in the vicinity, but it's close to the town and right on the highway (but I couldn't really hear the traffic). The place is a mix of dated and renovated, but the important stuff (bed, sofa, bathroom, floors) looked new. Pretty good as far as highway motels go. I would use them again.

The kitchenette was bare, no mugs, utensils or pots (had I known I would have brought some), but the lady at the front desk did loan me some. The floor was kinda sticky but I think it was a detergent actually - the place had a strong detergent smell, but I guess you want that in the covid times. Some spots weren't perfectly clean, but overall it wasn't bad. Bed had a very thin cover, no extra blankets. Shower pressure and temperature would change on its own a bit. But overall it was really quite ok - nothing fancy, but I would stay there again.

Easy to find, parking right outside

Website says breakfast, electric socket exposed, bath water was yellow, not very clean.

The staff where nice and answered all our questions

Property was run down and could use some updating. My staff were traveling for work and where not very comfortable at this property

Decent for the price. Staff was friendly.

There was a heavy smokers smell to the room.

Motel charged an additional (unauthorized) $250 to my Credit Card, due to a most unfortunate blood spot on bed sheet. Mastercard has been notified and an investigation has been initiated.

The property is in a great location.

There are springs coming out of the mattress. The bed is creaky There is a new fridge on top of an older fridge. The older fridge stinks and should be removed The room cleaning was poor TV had to be fixed. Toilet did not flush and sink water would not drain without my help

No breakfast

Breakfast

Horrible place to stay. Lady at the desk was extremely rude.

Bitchy and rude manager

The owner was rude and refused us service for no reason, ran at us while saying "you're lucky there are cameras", in front of our children.