everything was perfect

I liked the lay out. location. room in altitude tour.

the food wasn’t amazing.

I liked the location, it was a 6 minute walk from the Cancun Center and convenience stores and the bus stops.

I didn't like the way the staff treated us, a kind of "if you don't like it, oh well" attitude. The guy that checked us out today was very rude, telling my husband he had to check out and take me with him, even though he explained he wasn't xhecking out yet, just running a quick errand and leaving out luggage at the lobby, since I can't carry heavy stuff because I'm pregnant. Nonetheless, he didn't care and he told my husband I had to get out of the room and stop using it. My husband asked him why if he hadn't checked out yet and we were way on time (It was 7:50 am). When I went down to the lobby and asked for coffee ( included in my all inclusive package) the lady at the register said my roomed had been check-out of and that she would have to charge me, which was shocking since the guy had said a minute earlier he wouldn't givw us out check out pass yet until my husband came back. Very frustrating. Would definitely not come back. Pricey and not very nice staff. The food is tasty but very limited in variety and quantity.

We stayed in the Altitude Tower and it was beautiful! I don’t think I’d do the all inclusive again because the food was just ok… but we will definitely be back here for our next trip to Cancun

the food was just ok. the drinks always seemed watered down unless you ask for an extra shot…

Everything was paradise and I love this place.

That there was no mirrors, full-length in bed room/main room. Only Mirror was in bathroom so abit hard to do make-up when partner was trying to use bathroom.

The walking distance to close proximity club and shopping and also the comfort on the room, the VIP service

The drinks are not made very good. can improve on that. I ended uo making my own by ordering juice and shot separately

The service to the palapa by the beach taking us drinks and snacks.

maybe adding snacks at the property like, chips, cookies and etc.. I had all inclusive and had to go out and buy because the prices at the gift shop were very pricey ..

The location was nice and most of the staff were helpful.

Check in was horrible. My friends and I had to pay additional money or we couldn’t check in. The manager was no help. It was very late and we called booking.com and because we checked in the hotel and manager wouldn’t do anything except make us pay more.

everything was amazing from the food to the staff. the location and the beach. the room had and great view of the gulf. can't wait to go back with friends and family.

can't say I didn't like anything.

Location! Location! Location!

Plumbing needs to be addressed. Drinks aren't strong... I think they water down the alcohol to keep everyone civil. 😂

all inclusive options of food and drink was amazing. rooms are clean and very comfy

the application for reserving the speciality restaurants wasn't working well and usually there is an error so you can't book except with the reception

Beach location is excellent. Poolside service is prompt and the facility is clean. Hotel staff is very friendly and helpful. Would visit again

Dinners at all inclusive restaurants were delicious and fast.

Thin walls and loud dish noises throughout the whole day and night. Bathroom door was broken and wouldn't close.

Everything was just amazing. Diego from the reception made us a great welcoming. The food. The crew. Location !! AMAZING

The resort was beautiful and the staff were very helpful and friendly.

I was not happy with the food for such a fine resort emphasis should be placed on meals, there wasn't much Variety or a change in menu to demonstrate creativity just the same foods everyday. Most dishes were tasteless and the pastries too dry. The food outside of the hotel is much better.

room was very clean property was clean as well. staff was amazing and very helpful! We will definitely be coming back!

love everything

The rooms were very nice.

The beach service was mediocre. I think they can add more people to attend to the customers.

my boyfriend and I stayed for four nights. And we had an amazing stay. The staff was exceptional and attentive. Upon check-in we were offered drinks, and check-in only took 15 minutes tops. When we arrived at the main lobby there was a man that greeted us and took our bags up to our room. The rooms were very clean and the maids did an exceptional job with cleaning. The food was OK I ended up eating off the resort. I will definitely stay here my next visit in Mexico.

The address was different on Google Krystalgrand and the altitude are the same address.