Hosts were very helpful, breakfast was wonderful, very clean.

Good breakfast. Powerful shower.

Cold and damp rooms with cobwebs and dust. Owners use room that connects bedroom and bathroom to exit building, creating noise and a lack of privacy. This room was being used to store lots of boxes, and we felt like we were in basement. We could also hear owners talking about guests in the kitchen. Overall, not a very comfortable stay.

Nothing as the hosts tainted the experience.

Very poor service offered by the hosts. They were very rude. We had organised with them in advance about our booking and the terms and they had agreed to it via email, hence there is proof. We had booked accommodation to just change our clothes as we were attending a wedding locally . It was clarified with the hosts that 6 of us are coming to just change our clothes and none of us would be staying overnight . The plan was to check out in a few hours. We had asked the hosts that if this is not permissable I will cancel my booking and look elsewhere. They messaged me to say that they have no problem with this request On the day they changed their mind which meant that other members of my family were left without a hotel room. The male host Hung up the phone on me whilst I was speaking to him to find directions . They kept saying we were changing our minds, when we had only asked for two requests that they agreed on In advance. They were very unprofessional and wanted us to cancel our booking on the day when we arrived . This would be impossible to do with my 1.5 year old daughter. Only when we challenged them that their email stated they were happy with the request, they only let two people and the child . This left my elderly 80 year old grandmother having to make alternate arrangements last minute . We were left very upset and disappointed by the whole experience.

It was an old cottage with rustic characteristics. The shower was fab and the beds were very comfortable.

Due to the age of the building, it was creaky at night but it wasn’t too much of an issue.

The breakfast was well cooked and tasty.

great outdoor private sitting area to enjoy an afternoon in the sun. lovely comfortable bed and great shower, very accommodating for looking after our bicycles storage

nothing

The hosts Yoshi and John were nothing but delightful and couldn’t do enough for me! I felt like I was in a home away from home! The room and facilities were lovely and clean. The location was right off the high street so really handy for everything but still tucked away in a picturesque courtyard.

Nothing! :)

Excellent location in a quiet courtyard just off High St. Comfortable room with good ensuiite. Fresh cinammon mufffin and fresh milk for tea tray was particularly welcome. Very hearty beakfast too. Lovely hosts were very attentive and freindly.

Bit chilly in the room early morning and couldn't switch radiator on.

This B&B is in a central location on the high street of the charming village of Pately Bridge in Nidderdale. The room was located on the courtyard behind what used to be the Sweatheart teashop and could be accessed from the side street. We were offered tea and cake on arrival and received an outstanding breakfast the following morning. There are several pubs and take-aways in the village including a very good fish & chips shop. The village also has excellent short and long term car parking.

Small an comfortable

great location , very nice ground floor room with direct access to enclosed court yard. the room is a single story rear extension to the high street tea rooms [ currently closed for refurbishment.] great hosts , lovely breakfast , ideal for quiet stay close to harrogate. well pleased 5 *

steep roads , village is on side of valley , not ideal for disabled.

Owner very pleasant, bed comfortable, DVD player with DVDs provided was a nice touch. Shower nice and powerful with plenty of hot water.

Room was cold on arrival and took some time to warm up, breakfast room felt a bit like a building site - when all works completed will probably be great but prices need to be reduced until then.

The room and ensuite were very clean, and the Host was very welcoming and pleasant

The shower was difficult to operate. The hospitality tray was lacking, although my host did give me a slice of home made and very delicious banana cake. The floor was cold. The room was slightly odd in that you entered through an outside door. There was nowhere to park close by.

Centre of town, friendly and accommodating host, cooked vegan breakfast

No shower gel in shower but a great shower!

lovely breakfast and host.

very quiet village

Lovely hosts. Warm, clean room and nice breakfast.

Water leaked from shower.

it was quirky

was cold

Nothing

We could not find the name of the hotel as mentioned on booking.com, and the place was like not what we were expected.

Friendly owner. Characterful little place, quite unusual. Care has gone into looking after the guests. Good breakfast. A cute place.

Shame the owner wore a mask - yuck! Room we were in might get rather chilly in the winter, I'd imagine!

Sweetheart House is a very apt name - it’s really lovely - old with a lot of character! Excellent breakfast and very warm and friendly lady to look after you. Couldn’t be better!!!

Not a thing.