There is not much to rave about at this property, unfortunately. The room was decent enough but not enough to make up for all the other shortcomings of this hotel.

Everything could have been better but most of all the service. It is clear that the staff have never been instructed as to what consists customer service and what is expected of an establishment of this caliber. The price of the rooms do not reflect the "five star" rating this hotel has been unfairly awarded. We paid for a "suite" and got a room overlooking the noisy lobby, very disappointing since we have a baby and since check in was not available until well after 3pm. Our bags never made it to the room and we had to go and fetch them from reception after asking and waiting. Furthermore, breakfast was disastrous, we had to wait 30 min just for someone to serve us coffee aven though we were the only ones there. If you're in a hurry before your flight, skip it. Also, it is important to note that as a beach hotel, they charge you extra for beach chairs, that is if you're lucky enough to secure one. Finally, the staff was excessively rude and unhelpful.

Location is good.

When we arrived there were problems at the Suites reception so we checked in at the main hotel reception. There we were told we could not use the beach sun loungers for free as we had been told by the Concierge or the website stated (we used them for free in the end). Our bedroom was definitely not ‘a suite’ and much the same size as a hotel bedroom. The lady staff serving breakfast would not accommodate us for breakfast or a even just a coffee after we arrived at 10.30am (breakfast served till 10.30). The food at the beach restaurant is very average and overpriced.

cleanliness

very basic, nothing special for price

Location, size of rooms and staff Best attitude and behavior ever

pillows.. impossible to sleep

location! location! location!

while the staff responded immediately to correct issues with my room, I believe the issues should have been noticed before I began my stay.

location and beachfront. The seawater swimming pool. staff

the elevator is too slow. the bed cover was very thin. the view from where my room was looking

location

interior was a little bit old

excellent restaurant and very helpful stuff

Reception staff were very pleasant and welcoming.

It was advertised as a 5 star hotel. Definitely not 5 star. Tired and little to make the guests feel special.

Unfriendly and unprofessional staff; clearly over priced; no amenities (no restaurant, no access to the neighboring hotel’s fitness center nor pool despite the same name)

breakfast

you have to pay for gym and pool extra. they will show you gym spa when you book but that is not true.

I didn't have the breakfast, so can't comment on that. Loved the quietness of the Hotel and the bath. Lovely sized balcony also. I will stay again, for sure.

No kettle /tea making option in the room (was stated on booking.com there would be). The Bath was different to one photoed for the room booked. All 4 pillows were pretty hard, would be nice to have x2 hard and x2 soft.

Good breakfast but late start at 07.30. Also option to have breakfast earlier in room was not available.

Breakfast starts too late. Pool area was overcrowded. Hairdresser was totally unprofessional showing up one and half hours after our scheduled appointment (which was too late for me).

Next to the sea which is nice.

Staff came across rude, payed a lot and only got breakfast. Room wasn’t ready when I arrived. No iron etc. No information about the hotel or area in the room. Expensive restaurants around the place. No mini markets or anything, so if you want ‘luxury’ and expensive and peace and quiet it’s for you. Menu was ok, not much for vegetarians/vegans. Took ages for them to get a cab to the airport and I got an angry call saying I’ve left when I was having breakfast. It’s got the “wow” factor but needs improving.