Pure relaxation in beautiful settings. The spa was beautifully designed with lots of nooks to escape to relax and be quiet but also fabulous pools, steam room, sauna. Stayed one night, completely chilled out.

Room was clean and bathroom

Half the jets in pools don't work. Not enough lighting on entry to see where you need to go for reception.

Beautiful location with room overlooking lawns

I asked for a quiet room due to working nights and sleeping in the mornings. The room I had was next to a slamming door. The staff came into my room even though I locked it from the inside to clean whilst I was trying to sleep - waking me up. There was no information in the room about the facilities, breakfast times etc.

Beautiful property and grounds. The staff were helpful and friendly. The food was hit or miss, very healthy and I appreciated that but my fiancé didn’t.

The bed was so uncomfortable and hard and the pillows too. I want to rate it higher but I went there to relax and unwind, a couple hundred on massages but left with a stiff neck due to the uncomfortable bed/pillow. Hard to overlook that aspect. Our bathroom shower was FULL of mould that could easily be removed with 1 pound bottle of bleach. Apart from the mouldy shower the room and bathroom were generally clean and the room nicely decorated. The spa facilities- were a lot better a few years ago. The sauna was out of order. The facilities per the amount of people using them don’t add up. The steam room is tiny and when we were in there- all 7 of us- there were people having a very loud work related conversation about working remotely vs office working- in such a small room it was incredibly annoying. The same thing happened in the quiet room jacuzzis. Group of people talking loudly about work. All the jacuzzi’s were luke warm , and the thalassotherapy pool was also luke warm. It was a chilly day and this was a buzz kill. Lastly, the food. It’s really hit or miss. Like I said above.

Facilities and breakfast was excellent .

Rooms need fresh paint and modern bathrooms

Lovely location and grounds

As we’d booked on Booking.com you don’t get your room til 5. We needed to drop our bags and change to go to an event. Even though they told us our room was ready they wouldn’t let us access it at all unless we paid £70pp extra. So ended up having to change in the loos! Not brilliant - especially as we were going out and not using facilities etc. when we were discussing this at reception someone else came up asking to speak to the manager as they’d just experienced rudeness from a member of staff. So it sort of set the tone for the stay! Lap pool is quite tired and dilapidated. Other faculties looked good (though we didn’t have time to use them)

Stunning grounds

The staff, whilst friendly, need training in "hospitality". The hotel is just a little "tired".

Beautiful pools and spa. Great food and staff was nice!

Bathroom- toilet not flushing, tap leaking, not enough towels. Eating- cafe offered cake on a napkin with no fork. Paying extra for facilities was very expensive for what you offer.