Comfortable room. Quiet. Central.

Parking was on street in busy town. Difficult with luggage.

Good location very near the town centre

Such a fab location. Loved the quaint old style building

A bit hot at night with no aircon

We didn’t stay in the property at all, due to the fact that there were too many stairs involved for my husband to climb, especially with luggage. When I booked the hotel, it did say stairs to the room, but what it didn’t say, was the bedroom was on the fifth floor, which was an awful lot of stairs to climb, which probably wouldn’t be a problem for younger people, but we are 67 years old, so yes, it was a big problem for us !!

Property was close to the centre of Kinsale.

The appalling 'customer service'. When we mentioned that the room was very hot and asked if a fan could be provided, we were advised there were no fans and the window opened! We also advised that the tv wasn't working, which was acknowledged by Varun, who subsequently advised this wouldn't be fixed during our stay and no refund would be offered to compensate us for this. We didn't pursue this further whilst staying at The Old Dispensary, but raised the issue again on our return home, as we felt a small refund wasn't an unreasonable request, bearing in mind the property was not offering all the facilities as advertised (and as the weather was so appalling, we really needed a tv in the room). We also mentioned the poor state of the entrance to the property (overgrown bushes and weeds (please see pictures)) and the response we received from the Owner (and I quote this word for word) was: "You are welcome to raise this with booking.com TV was not working due to a lighting strike. Can't do anything about forces of nature. The window worked perfectly. The entrance to the property has nothing to do with the comfort of your stay. Please do what you must, rest assured you will not be getting any refund." Due to this response, the total lack of desire to assist guests and rectify any issues, the broken tv, the lack of a fan and the state of the entrance to the property, I do not recommend this property. There are much better options within Kinsale, that are more deserving of your business.

A beautiful apartment with everything you need in a fabulous location

Dog friendly and a little terrace off the room.

Terrace area needs a little love and attention. Secure fences etc

Pet friendly

Unkept grounds

Tired. , Needs an upgrade

Very good Beautiful room and location

did not realise this was an air b&b when booked on the bookings.com website. expected a hotel!!

Good location, quiet place, clean room.

The wifi connection was non-existent effectively.

Very cozy room with a nice terrace that we used. Convenient location walkable to town.

The shower was amazing, beautiful bathroom, and great location.

The bed on the left side was a bit uneven, felt broken. A fan would have been nice.

No breakfast offered

Too many steps up to the property. The laurel hedge to the side of the front door desperately needs cutting back. Shower door does not close properly so water gets on the the bathroom floor. Owner aware of this issue.

To be honest the staff were so rude it deleted any positive comment about this property

The Old Dispensary in Kinsale is definitely the least welcoming place that I have ever stayed. Prior to staying I looked up it’s ratings on Bookings.com and it had an average rating of 8.2 After my stay, I looked up it’s ratings on Trip advisor which portrayed a more accurate average score of “3”. My rating of this property is “1” I arrived at the property at 7pm and could not gain entry. I rang the contact number at got no reply after 3 calls Eventually another resident emerged from the property and said that they had received check in details by email. I checked both my emails and text messages and had received no such instructions. I rang the contact number again, still no reply. Eventually I received a call telling me that instructions had been provided on bookings.com at 4pm and he basically called me stupid. He repeatedly snapped at me as I followed his instructions to get the key. I said “I’m your customer. You are being very rude” To which he replied. “What of it” and hung up. The entrance is not as portrayed in the photos. It is badly maintained and covered in weeds. In room 4 the shower is falling off the wall. The window is covered in green mould. There is a door in the room leading to an upper street. ( Property is built an a hill) The window over the door has no covering. Apartments on the opposite side of the road can see directly into the room. If you have any mobility issues, this is not the property for you. There are 20 concrete steps from street level to the entrance door ( yes I counted them). My room was Room 4 , 38 steps up from the entrance. There is a visitor’s book in the entrance hall. Obviously others have written their complaints in this book , because previous pages have been torn out. !!

Lovely room, with everything needed for a comfortable stay

.lots of stairs to reach front door.

go for the top end room .. stunning

Location is central in Kinsale.

The bedroom was much smaller than the picture, with no table or couch; there was a serious problem with pidgeons (number 2) which meant that from 4am, there was loud pidgeon noise clearly audible in the room which continued until 7am and ruined our night's sleep. Both my wife and I had a very poor night's sleep. We commented to the manager - Varun - who didn't seem to care at and just said - leave it to the review - but didn't apologize and had zero hospitality skills. I was shocked at his approach as everyone we have met during muliple stays has been so charming - this cannot be said this time. The pillows smelled of body odour which was very disturbing. the early check-out time of 10am is also unique for all of the places we have stayed and an extra charge of 35 pounds was charged; given that the check-in time is 4pm to 6pm, this seems to be not customer friendly. Given our poor night's sleep, the smell on the bedding and the total ignoring of our comments by the manager Varun, the insistence of charging for the late checkout was indicative that revenue is more important than guest satisfaction.

Large room in a central location

The room is beautiful we absolutely love it, massive bathroom with bath as well l will definitely recommend it!!

everything except the pigeons we will return nex year but I won’t stay in room no. 2

pigeons woke us up at six o clock both mornings

Well appointed and comfy. It’s a lovely place to stay and highly recommended..

Not suitable for people who can not climb stairs or have accessibility issues

beautifully restored old building

nothing