Location, friendly staff, food was good

Room was far too warm, no view. Leisure pool was tired looking and lots of safety hazards. Sharp unprotected wire end in pool supporting lane floats. Hairdryers never been cleaned and clogged up at the intake end,fire hazard.

The breakfast was very good, bit a holiday highlight in fact, good variety of foodstuffs, ordering speciality eggs, florentine and salmon for me, and the buffet full Irish alongside. I was pleased with the leisure facilities; the gym, the only one in Killaloe, is not super polished but is better than average for a hotel for weightlifting equipment, free weights, bars benches and exercise space - enough to keep the local gym goers happy who were the primary users of it. Also decent running machines, a bike or two, and a couple of Concept 2 rowing machines for the cardio folks. The sauna and steam room were great - fortunately they were recently back working again after being out of action for some weeks or months apparently. The pool slide was fun, surprisingly quick. As a swimmer I had no pool safety concerns; I was curious about the deep end depth when chatting to a local in the steam room before using it - 1.5m was clearly signed as expected so the tragic incident a few days later probably wasn't related to that.

No lift so elderly people were struggling with the stairs from reception and getting help from other guests with their luggage if they were lucky. I realised afterwards I'd not offered to help an old couple with their luggage as they stood aside for me at the top of the stairs so I didn't like myself for that, someone else offered before I thought of it. The leisure facility lockers weren't lockable - that's a concern so I put my valuables in a bag poolside.

Great location by the river Shannon. Staff were friendly and welcoming. Rooms were large, clean and comfortable. Food was very good and reasonably priced, breakfast was buffet style with plenty of choice.

Bathroom has rain shower head which wasn’t very powerful.

Good location. swimming pool with slide was great fun for the kids

At the time it was being renovated and there wasn’t many places to sit and have a drink but I know that’s just a temporary thing

Location

Felt our room very grubby n cramped

Breakfast was good plenty of options

the breakfast is unreal! the leisure centre is really nice and it has a great view as well. the room was comfortable and clean.

the dinner at the bar was not good. my burger meat was really weird

The staff were lovely, very helpful

The room was lovely just needed to be cleaned properly I found wipes from someone else.