Location and beach access are perfect.

For some customers they try to sell you the beach loungers for €10 per day - I'm not sure why they do this as it never goes down well and customers are usually annoyed to be asked to do this - it's one of those bad business practices that likely hurt their reviews time and again. Beware that they also may try the "switcheroo" where they give you a lesser quality room than you booked.

Beautiful location with private beech.Room was spotless with a very comfortable bed and excellent air conditioning.We ate at the holiday the 4 evenings we were there as the food was so good and the staff were so friendly and attentive.

Nothing.

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We experienced many inconveniences during our 7-day stay but I will highlight only few of them. 1- At midnight of the third day a real unpleasant noise woke us up, it was not possible to sleep again. We informed reception in the morning and the housekeeper came to our room , she heard the same noise and gave right to us. We requested them to fix the problem and the boss via reception said that it was an acceptable noise. Then we asked for a room change and they asked for extra money which we didn’t accept. So in the last 4 nights, we barely slept. 2- Although it was not highlighted during the booking and check-in process, they asked for money for sunchairs at the check-out day; 10 € per day and they said that they ask for this money only from booking.com customers. The funny part is our friend who also made this reservation via booking.com paid nothing during checkout one day ago. On top of that, they asked for money for 7 days, but we were not at the hotel minimum 3 days out of seven, because of our visits to Dubrovnik, Mostar,etc. They were literally lying. 3- Please be aware that this is a hotel of a rude boss and you are just trying to stay/survive in the hotel. In one rainy day, he smoked in the restaurant ( closed area) and we could not even finish our breakfast. During check-out , we refused to pay sunchairs’ money and he kind of expelled us from the hotel with his highest level of rudeness , aggressively saying “ go,go,go…” 4- The last but not the least no one can speak proper English, only the receptionist a little. All in all, we are travelling all over the world and it is the first time that we faced that kind of experience. If you are planning to visit Neum, please check the other alternatives, I guarantee you this is the worst hotel to stay!!!

Our cycling team stayed here and it was the perfect place to rest. Great food, beautiful location and friendly staff.

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I especially loved the perfect view from my balcony. The hotel is constructed in a way that is very peaceful and quiet. The beach area is a terrific place to spend the whole day.

perfect location, excellent food, clean, friendly staff!!

Proximity to the beach and city centre. Nice breakfast.

Parking is really small, but staff took care of our car for us.

amazing location and the views from our 4rth floor balcony were incredible. the staff was extremely kind and helpful