Great location with wonderful rooms. All staff is super polite and very helpful. Had complementary drinks from 6-8 which had a great selection and snacks\bites.

Nothing to dislike

Luxury and maintenance

They got us a pillow with my daughter's name embroidered on it.

Breakfast

we were upgraded to an junior suite .. it’s a plush 600 sqft room.. it’s one of the finest hotel rooms that I have stayed in so far .

breakfast spread though elaborate, lacks certain section like limited options of cheese and cold cuts.. no oriental option .. Ottimo the Italian restaurant - classy ambiance, average food.

clean and staff very helpful …

1. rooms were not as quiet and could hear people talking in corridor 2. although staff very helpful, I felt that there was an expectation of tips at every turn. somehow this takes away from the experience. once we’ve paid for an expensive hotel , there shouldn’t be any expectation of tipping everyone from doorman to front desk staff to room clean up to porters etc 3. rooms are not as friendly to the elderly; my 80 yo parents struggled with the iPad needed to just turn off the lights