Staff did not seem to know what they were doing. Very poor maintenance around the property - broken glass, burned out light bulbs, lights that did not work, ice accumulations on walks, air conditioner motor burned out. Tried to charge us more for the rooms than the confirmed Booking.com price.

It was in a near city

The reception lady was one of the unfriendliest persons we have ever met! She even did Tex to fool us with extra costs on the room. This energy there was so sad! She did ruin our stay

The night manager insisted the sheets had been cleaned and insisted I sleep with them. In addition, the heat control was not working properly and there was no hot water. After more than 30 minutes of extremely uncomfortable dialog, I immediately left when the manager would not refund or provide the accommodation, I paid for with a non-refundable reservation.

I had a paid and confirmed reservation for $65.00 with booking number and when I got there at 9pm, the staff said the new price was $100.00 "since it was the last available room." I was told rudely that the rate was non-negotiable even with proof of reservation. Since no other rooms were available in Holbrook because of a snowstorm in Flagstaff, I paid the extra fee. I would not stay here again...!

Had Netflix on the the TV and WiFi was really good

Hairs in my bed...so sheets hadn't been changed, no hot water to have a shower, and receptionist acted like she was stoned.

It was a roof over my head

The heat didn't work, the faucets in the tub and sink were leaking

The location of the motel just next to the Greyhound bus stop. Free morning coffee.

None of the electric appliances (microwave, refrigerator) worked and the room itself was quite worned out. I interpreted that as wish to have a genuine historic Route 66 experience. However, I had a very inconvenient experience at check-out. Namely, I had booked a room using booking.com engine for US$66.83 and guaranteed it with my credit card. The booking confirmation contained the claim “The final price shown is the amount you'll pay to the property” including 11.38 % TAX, plus fine-print explanation “Your card issuer may charge you a foreign transaction fee”. At check-out, I was told that my credit card was not charged. OK, I can pay at site. To my surprise, the amount was US$77.63. After some explanations we agreed on US$69.17 as the difference US$2.34 could be interpreted as transaction fee. I paid that amount. Next day a surprise arrived: US$77.63 was also charged to my credit card. To my eyes, it is garish cheating: first making an attempt to charge much more than agreed during booking, and charging this higher amount second time. I recommend that booking.com should terminate cooperation with this motel.

parked my car by my room.

nothing

Nothing

Bugs. Smell. Door lock doesn’t work well. Dirty

Great location easy find. It was very clean and quiet. Also very easy to book and even easier check in. She even came to check on us about 20 mins after we got settled to make sure everything was OK. Overall excellent place to stay.

location, parking, clean, pleasant person checking me in.

I would like black out curtains. Light at night was like daylight.

Nothing!

The room was dirty and old terrible furniture. Bed was old, hard, very uncomfortabe. Bathroom was terrible, toilet barely flussed and shower backed up.

The room was very clean and comfortable.

On arrival, when we went into the reception area, there was a strong urine smell and the lady looked very unkempt and looked like she had just woke up. She stated she had not looked at the booking properly and so had to go and check that the room we had booked had been cleaned.