Location was great on the front of beach. Staff were friendly except manager. Clean property.

Room was very disappointing. Booked a twin room with patio view. It was a very tiny room with window overlooking a interior roof of building. No coffee or tea, bathroom sparse no shelves no shower screen water flooded everywhere when showering. Manager not understanding

Great location. Very helpful and friendly staff.

very clean and well looked after

bedrooms a bit on small side no coffee machine or kettle no where to put toiletries in bathroom

Excellent location. Excellent staff. Excellent breakfast.

Breakfast was excellent!

there was no shower curtain

Lovely breakfast and the cooked breakfast was different every day which was lovely

Nothing

The bed was very comfortable and loved the shower room

cleanliness and lovely staff

nothing

Good location

Car parking is really a problem.

Breakfast was excellent and the staff member who served us was so very kind and went above to help us . Arrived late at night and would of just loved to get a drink of any sort as we spent a long time travelling but could get nothing . Also no tea or coffee making facilities in the room was disappointing .

Tea or coffee in the room . Capability of ordering a drink or some food or even a vending machine for late arrivals .

Fab

Lack of patking

The location perfect for us to enjoy a night on the Arenal. Staff welcoming. Breakfast staff excellent. Very attentive

Within the first hour after a very stressful day some entree our room while we were resting. I realise we should have locked the door. We then had a knock from someone who appeared to be a member of staff asking if we wanted anything. Then a member of staff came to the room asking for our passport. I was very suspicious of this we had handed them in when we checked in .I had to ask my husband to to reception with the staff member. I then worried about security. When we returned from an evening out we couldn’t access the room with one of the smart keys. After lengthy attempts I went back to reception and was issued with a third key. Security therefore a worry. We know the area well . The reason for our stay being the sale of our villa on the 25th March after 21 years of living in Benitachell Security therefore a concern for me in he hotel Would also suggest breakfast starts a little earlier

We stayed one night at the hotel and we really enjoyed it. The staff was very friendly and we felt welcomed and they even upgraded our room with the see view. The room is very good standard and they provided a really nice breakfast. We definitely recommend this hotel.

The staff were very friendly and very helpful could not fault them

Breakfast was great. Continental breakfast first followed by a good choice of cooked dishes, The omelettes were superb

The dinner menu was a bit limited but understandable as we were visiting out of seasonThe

Very good breakfast / both Buffett style and A La Carte. The food was good and service exceptional. We went at a quiet period but the hotel was still functioning as per normal - no complaints.

The balcony is quite small so not a lot of space to sit comfortably - the view - although a sea view from certain rooms also overlooks the car park with people coming and going so it is not the most peaceful spot.