Just simply getting away and beating the heat was fantastic. We were greeted warmly and welcomingly when we arrived. The room was very nice and the bathrooms had ample space.

There wasn't anything lacking for us on this trip. We were very pleased and we will definitely return.

Staff was over the top helpful and friendly. Very quiet location. Very clean facilities. Beds were very comfortable.

We ate at the restaurant on site at the lodge. It was no where near my level of expectation. Now, the servers and bartender were top notch. The food however was almost not edible. I hate to leave a negative review on an otherwise great stay, but if I happen to stay there again, I'll be eating in town.

Amazing historical lodge with comfortable beds and friendly staff. Sunsets from the Bell Tower are breathtaking!

There’s nothing we didn’t like. Keep in mind, it was built in 1909 so there are not any elevators which makes it challenging for anyone who is mobility impaired.

Beautiful historic property. Love to see them so well preserved!

The limited restaurant hours

How friendly and helpful the staff was.

Need to have more then one handicap room.

Such a beautiful place.

Beautiful, clean and historical lodge with friendly and helpful staff. The lodge and surrounding grounds are well kept. We’re grateful that it is pet friendly.

Can’t think of a thing I didn’t like.

The locations in the high altitude mountains of New Mexico took me back to a time of turn of the century elegance-simple, and beautiful. The lodge is 9000 ft above sea level. After coming from the warmth of White Sands National Park the cool crisper weather was welcomed. Breakfast lunch and dinner menus were unique . I recommend the pistachio crusted steak with warm green chilis and gravy was pleasing, Our room had 3 windows which looked onto fir trees. It was relaxing to sit by the fireplace, play board games, and dream. I know we will be back.

The location of the town of Cloudcroft itself is a little rough and rural. I liked sticking to trails and natural sites. I don't remember seeing any cinemas or galleries. There was a town museum and a city pavilion.

Great historic lodge.

Noisy on bottom floors with loud footsteps above. Restaurant ambiance was nice, but food was well below average. Very disappointing.

Beautiful Hotel, lots of history. Well Furnished. Very attentive and friendly staff. Superb customer service

beautiful location

staff was very friendly and accommodating

Wonderful room.

We had a beautiful room, excellent meals on the property, and really enjoyed exploring the hotel and grounds. Friendly staff, cute little gift shops, everything you need for a relaxing getaway… We even had snow!

Everything was amazing! Make sure you read restaurant hours and make reservations as the front desk recommends.