Good location and pool was great

A particular front line staff member was absolutely rude and unprofessional. My niece was not permitted to enter the hotel to assist with my bags to the room, told that if she entered the room we had to pay. We decided to pay for a night for her and was charged an excessive amount compared with the advertised rate on this app, the staff member refused to honour the rate even when shown the advertised rate on this app. The property claimed wifi but this did not work at all, the property claimed a mini bar, this did not exist, many items in the room were broken, the fridge was balanced on a couple of pieces of wood and needed to be secured before opening or it would fall over.