This is one of the better cabins we stayed in, love it and will return.

Close enough to everything, management was great help, will stay there again.

We really enjoyed it and loved to coming back again

We enjoyed our overall stay at the cabin and appreciated that everything was functioning well during our visit. The location was great and the cabin itself was comfortable, which made for a nice weekend getaway. However, there were a couple of concerns that need attention. First, the sign on the chimney was outdated. It instructed us to “pull the chain” to open it, but there was no chain at all. When we called the leasing office for help, we were initially told there was a chain. After I explained again and sent a photo showing there wasn't, I was asked if we could wait until the next day for maintenance. Since we were only staying a couple of nights and wanted to use all the amenities, that wasn't ideal. Maintenance did eventually come out the same evening and confirmed the chimney was already open, but the outdated instructions caused unnecessary confusion and inconvenience. The second issue was cleanliness. The cabin didn't feel thoroughly cleaned before our arrival. The floors felt sandy, we found a dirty dish in one of the cabinets, and the outside of the chimney had not been wiped down and had noticeable ash buildup. These details took away from the experience. We love visiting Big Bear every year and really want to continue enjoying stays like this, but a clean cabin with updated signage would make a big difference. With a little more attention to these areas, this could be a great place to stay.